Here’s a wild thought: “If the returns industry were a country,…

As a retailer, if you’re constantly dealing with and nightmarish logistical challenges, know that you’re…

In today’s ecommerce landscape, providing a seamless post-purchase experience is critical for building customer loyalty and…

To begin, let’s discuss both platforms at a high level.…

As two of the most popular solutions…

That’s why it’s essential to have a solid platform that facilitates the various components of…

A quarter of businesses see 10% of orders experience a first attempt failed…

The post-purchase experience is an often overlooked yet crucial aspect of the customer journey. Most…

In 2023, about half of retailers plan to spend more on…

Learn how self-service returns help e-commerce retailers reduce customer service demand and costs, while delivering…

After Christmas, online retailing is in for a real treat: a peak in returns is…

Black Friday 2022 paints an all-round positive picture for online retailers and shoppers! We saw…

How much do you know about your customers? And how much do they know that…

More people are doing more of their shopping online than ever before. That means big…

A few short years ago, e-commerce retailers were focused on younger consumers. Older generations were…

We’ve all been there – wondering where our parcel is or worrying about when we…