Research and reports
DTC RESEARCH
Analysis of global DTC retail
Read our reports on over 100 of the top Direct-To-Consumer brands in the UK, US, Germany and France. Discover exclusive insights into how these brands perform across checkout, post-purchase, returns, sustainability and loyalty.
Operations Experience Peak report 2021
Operations Experience in the Health and Beauty industry
We researched the US’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.
Consumer Home Delivery Review 2020/21
See how the pandemic affected the way UK customers feel about home delivery.
Operations Experience 2021: How Does UK Retail Measure Up?
Operations Experience 2021: How Does US Retail Measure Up?
Exclusive insights into the Top US Retailers shedding light on their CX.
Operations Experience: A Customer’s Perspective
We surveyed over 2,000 customers to find what their expectations are when shopping online.
6 tips for Reducing WISMO
E-Commerce Shipping Study 2020
We investigated the OX of Germany’s top 100 online shops.
The Impact of Covid-19 on CX in Retail
How customer experience can make your brand stand out.
UK E-Commerce Shipping Study 2020: Fashion Edition
What can customers expect from UK fashion retailers post-checkout?