Research and reports

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DTC RESEARCH

Analysis of global DTC retail

Read our reports on over 100 of the top Direct-To-Consumer brands in the UK, US, Germany and France. Discover exclusive insights into how these brands perform across checkout, post-purchase, returns, sustainability and loyalty.

how can you improve customer experience for holiday season 2021?

Operations Experience Peak report 2021

What Operations Experience Management is and how it can keep you connected to your customers during the Golden Quarter
Operations Experience in the Health and Beauty industry

Operations Experience in the Health and Beauty industry

We researched the US’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.

Cover of the Consumer Home Delivery 2020/21 Review

Consumer Home Delivery Review 2020/21

See how the pandemic affected the way UK customers feel about home delivery.

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Operations Experience 2021: How Does UK Retail Measure Up?

We researched the UK’s top 150 retail brands to identify how brands can understand, review and learn to leverage the largest untapped revenue channel.
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Operations Experience 2021: How Does US Retail Measure Up?

Exclusive insights into the Top US Retailers shedding light on their CX.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience: A Customer’s Perspective

We surveyed over 2,000 customers to find what their expectations are when shopping online.

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6 tips for Reducing WISMO

Find everything you need to reduce customer inquiries. 

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E-Commerce Shipping Study 2020

We investigated the OX of Germany’s top 100 online shops.

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The Impact of Covid-19 on CX in Retail

How customer experience can make your brand stand out.

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UK E-Commerce Shipping Study 2020: Fashion Edition

What can customers expect from UK fashion retailers post-checkout?