parcellab personalized consumer experience study of people unboxing packages
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FREE STUDY

Operations Experience 2021: How Does UK Retail Measure Up?

In this study, we researched the UK’s top 150 retail brands to identify how brands can understand, review and learn to leverage the largest untapped revenue channel. 

FREE STUDY

Operations Experience 2021: How Does UK Retail Measure Up?

parcellab personalized consumer experience study of people unboxing packages
parcellab personalized consumer experience study of people unboxing packages

FREE STUDY

Operations Experience 2021: How Does US Retail Measure Up?

In this study, we researched the Top US Retailers to shed light on the standard of customer experience.

FREE STUDY

Operations Experience 2021: How Does US Retail Perform?

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Operations Experience 2021: How Does US Retail Measure Up?

Exclusive insights into the Top US Retailers shedding light on their CX.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience: A Customer's Perspective

We surveyed over 2,000 customers to find what their expectations are when shopping online.

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Peak 2020:
The "New Consumer"

Take a closer look into the most digital festive shop ever.

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6 tips for Reducing WISMO

Find everything you need to reduce customer inquiries. 

parcellab german ecommerce shipping study 2020 thumbnail

Operations Experience 2021: How Does UK Retail Measure Up?

Exclusive study on the OX of UK’s 150 biggest retail brands.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience: A Customer’s Perspective

We surveyed over 2,000 customers to find what their expectations are when shopping online.

parcellab peak 2020 infographic cover of smartphone boxes notifications

Peak 2020:
The “New Consumer”

Take a closer look into the most digital festive shop ever.

parcellab where is my order infographic of customer service woman

6 tips for Reducing WISMO

Find everything you need to reduce customer inquiries. 

parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study 2020

We investigated the OX of Germany’s top 100 online shops.

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The Impact of Covid-19 on CX in Retail

How customer experience can make your brand stand out.

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UK E-Commerce Shipping Study 2020: Fashion Edition

What can customers expect from UK fashion retailers post-checkout? 

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The Essential Guide For E-Commerce Retailers 2019

Discover trends, tools and innovative features to maximize your customer experience.

parcellab uk ecommerce shipping study 2019 infographic of magnifying glass

UK E-Commerce Shipping Study 2019

How do the UK’s top 100 online stores manage checkout, shipping and returns?