Post Purchase DTC Study
FREE STUDY

Is Post-Purchase Experience broken
in DTC Retail?

We researched the post-purchase experiences of top US DTC brands like Warby Parker, Everlane, Dollar Shave Club and more. Explore how they compare and discover key opportunities and our best practices for how you can improve.

Is DTC retail delivering on sustainability promises

IS DTC delivering on sustainability promises?

Find out how DTC brands must invest in their sustainability efforts during delivery and returns or risk ‘greenwashing’ their customers.

How sustainable is DTC Retail?

How sustainable is DTC Retail?

Discover how DTC brands can improve sustainability through last mile experiences.

How is DTC checkout experience failing to deliver?

DTC checkout experience is failing
to deliver

Our latest research finds at DTC brands must optimise their pre-purchase customer experience or risk losing sales.

Cover of the UK’s Health and Beauty Study 2021

Operations Experience in the Health and Beauty industry

We researched the UK’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.

Cover of the Consumer Home Delivery 2020/21 Review

Consumer Home Delivery Review 2020/21

See how the pandemic affected the way UK customers feel about home delivery.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience 2021: How Does UK Retail Measure Up?

We researched the UK’s top 150 retail brands to identify how brands can understand, review and learn to leverage the largest untapped revenue channel.
parcellab german ecommerce shipping study 2020 thumbnail

Operations Experience 2021: How Does US Retail Measure Up?

Exclusive insights into the Top US Retailers shedding light on their CX.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience: A Customer’s Perspective

We surveyed over 2,000 customers to find what their expectations are when shopping online.

parcellab where is my order infographic of customer service woman

6 tips for Reducing WISMO

Find everything you need to reduce customer inquiries. 

parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study 2020

We investigated the OX of Germany’s top 100 online shops.

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

The Impact of Covid-19 on CX in Retail

How customer experience can make your brand stand out.

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Shipping Study 2020: Fashion Edition

What can customers expect from UK fashion retailers post-checkout?