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Operations Experience:
A Customer’s Perspective

In this study, we research and compare the shipping experiences of Germany’s 100 largest online shops.

We examine customer expectations and provide actionable tips on how retailers can meet them.


Operations Experience:
A Customer’s Perspective

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Peak 2020:
The "New Consumer"

Take a closer look into the most digital festive shop ever.

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6 tips for Reducing WISMO

Find everything you need to reduce customer inquiries. 

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E-Commerce Shipping Study 2020

We investigated the OX of Germany’s top 100 online shops.

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The Impact of Covid-19 on CX in Retail

How customer experience can make your brand stand out

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UK E-Commerce Shipping Study 2020: Fashion Edition

What can customers expect from UK fashion retailers post-checkout? 

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The Essential Guide For E-Commerce Retailers 2019

Discover trends, tools and innovative features to maximize your customer experience.

parcellab uk ecommerce shipping study 2019 infographic of magnifying glass

UK E-Commerce Shipping Study 2019

How do the UK’s top 100 online stores manage checkout, shipping and returns?