Learn how self-service returns help e-commerce retailers reduce customer service demand and costs, while delivering…

After Christmas, online retailing is in for a real treat: a peak in returns is…

Black Friday 2022 paints an all-round positive picture for online retailers and shoppers! We saw…

How much do you know about your customers? And how much do they know that…

More people are doing more of their shopping online than ever before. That means big…

A few short years ago, e-commerce retailers were focused on younger consumers. Older generations were…

We’ve all been there – wondering where our parcel is or worrying about when we…

In a recent survey, 56% of companies said that they already use artificial intelligence.…

We are extremely excited to share this announcement about achieving SOC 2 Type II certification.…

We review the importance of sustainability to consumers in 2022, offer some tips for promoting…

NEW YORK, USA – 18 July 2022 – parcelLab has…

Following the success of our flagship virtual event last year, we’re pleased to announce that…

To deliver personalized, engaging post-checkout experiences, there is one key requirement: data. Without it, it…

Here at parcelLab we are all about creating magical experiences for our customers, to help…

Amazon Prime Day (July 12-13) is approaching, and customers have already marked their calendars for…

We’ve all experienced the feeling of making a purchase online and then eagerly awaiting the…