Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
parcelLab careers
Build your career with parcelLab and shape the future of post-purchase experiences—join the parcelCrew!
We’re building something amazing at parcelLab, and we want you to be part of it! Join a global team that’s redefining post-purchase experiences for the world’s biggest brands—helping them turn every order into an opportunity to engage and delight customers.
See open positions
Who we are
parcelLab is the only truly global enterprise post-purchase platform, helping brands boost revenue, streamline operations, and create better customer experiences—all in one place.
200 employees
A passionate team of experts working across North America and Europe
1000+ brands
Trusted by leading global brands to enhance their post-purchase experience
1 powerful platform
Seamless tracking, communication, returns and more—all in one easy-to-use solution
No bad experiences
We help brands turn every order into a moment of joy
parcelLab started with a simple but powerful vision—to transform post-purchase experiences and help brands build stronger relationships with their customers. What began as a small team in Germany has grown into the world’s leading enterprise post-purchase software provider, working with global brands to turn every order into an opportunity.
At parcelLab, you’re not just an employee—you’re part of the parcelCrew. We thrive on diverse perspectives, celebrate individuality and create a culture where everyone feels supported to do their best work. Whether you’re working remotely or from one of our hubs in London or Munich, you’ll find a team that values collaboration, innovation and having fun along the way.
We believe in flexibility, fairness, and career growth without limits. Work from home, a hybrid setup, or even take your job on the road with our “work from abroad” policy. Enjoy competitive pay, exciting perks, and team offsites you’ll actually look forward to. Most importantly, your career path is yours to shape —with mentorship, learning opportunities, and a company that invests in your future. Ready to grow with us?
At parcelLab, diversity isn’t a checkbox—it’s a journey. We’re building an inclusive culture where everyone feels valued and empowered to thrive. From fair hiring to everyday collaboration, we’re committed to learning, evolving, and making meaningful progress—together.
We welcome all applicants and are proud to be an Equal Opportunity Employer, ensuring fair treatment for everyone, regardless of background or identity.
Our values
At parcelLab, our values shape how we work, collaborate and grow. We believe that when people thrive, businesses do too. That’s why we put our People First – creating an environment where diverse perspectives are valued, ideas are heard, and everyone has the opportunity to succeed. Our values shape how we support each other, challenge the norm, and create the best post-purchase experiences for the world’s biggest brands.
We build and succeed together
Teamwork is at the heart of everything we do. We share ideas, challenge and support one another to create something greater than the sum of our parts. Success is not just individual – it’s a parcelCrew achievement.
Own it, improve it
We take ownership of our work and its impact, focusing on proactive problem-solving, learning from mistakes, and always improving. It’s not just about getting things done – it’s about making them better.
Stronger through diversity
Different perspectives drive innovation. We foster an inclusive culture where every voice matters, diverse ideas fuel growth, and embracing differences leads to better solutions for our team and customers.
Challenge, learn, grow
Growth comes from stepping outside our comfort zones. We embrace curiosity, challenge, and continuous learning, supporting each other in pushing boundaries and evolving together. One Crew.
Our benefits
Why work at parcelLab?
We’re building something amazing at parcelLab, and we want you to be part of it! Join a global team that’s redefining post-purchase experiences for the world’s biggest brands—helping them turn every order into an opportunity to engage and delight customers.
Remote work
Enjoy the flexibility of a remote-first culture, giving you the freedom to work from where you’re most productive – whether that’s at home, in a café, or in one of our collaborative hubs (Boston, London & Munich).
Work from anywhere
Take your job on the road! Our “work from abroad” policy allows you to work from different locations, giving you the flexibility to balance work and travel.
Paid time off
We believe in work-life balance, which is why we offer generous paid time off, including enhanced leave to ensure you can rest, recharge, and spend time with those who matter most.
401K / Pension
Plan for your future with our 401K or pension plans, helping you build financial security and peace of mind for the years ahead. US, UK & DE only.
Parental leave
We support growing families with enhanced paid parental leave, giving new parents the time they need to bond with their child and adjust to their new chapter. US & UK only.
Paid healthcare
Your well-being is a priority. We offer paid healthcare plans to keep you covered and ensure you have access to the medical support you need. US & UK only.
Sick pay
Your health comes first. Our comprehensive paid sick leave ensures that you can take the time you need to recover without worrying about work.
Company kickoffs
Twice a year, we come together for exciting winter and summer offsites. These events are all about connection, collaboration, and celebrating our wins as a team.
Employee assistance program
We provide access to confidential support services for mental health, financial advice, and general well-being to help you navigate life’s challenges.
Leadership development
Your growth matters. We invest in leadership training, mentorship programs, and learning opportunities to help you build your skills and advance in your career.
30-60-90 days onboarding
We believe in setting you up for success, which is why we have a comprehensive 30-60-90-day onboarding plan in place to help you integrate seamlessly with the rest of the parcelCrew and understand new responsibilities.
Our locations
Find us here, there, and everywhere
Open positions
Join our dedicated team of ambitious, talented individuals who make parcelLab the best at what we do!
What our employees are saying
No corporate fluff—just honest thoughts from the people behind the work.
Robert Rodgers
Technical Support Engineer, US
“parcelLab treats the wellbeing of their employees as almost sacred. My experience has been that my concerns are always treated with the utmost respect and urgency that they require. And work life is never expected to come before your family and private life.”
Mark Dunlap
Global Head of Solution Consulting, UK
“Working to solve a problem faced by literally everyone I know, with a group of people who share the same passion is rare and inspiring. I’m incredibly grateful to have found that with the parcelLab crew!”
Sabrina Luedtke
Account Executive, US
“I love working at parcelLab because of the amazing employees, customers, and cutting-edge technology that make every day exciting. Our collaborative environment and focus on innovation create a rewarding and inspiring workplace.”
Huyen Tran
Accounting Specialist, Germany
“What I love most about parcelLab is the strong sense of purpose; it’s not just about the work, the people and the positive change we’re creating together. I’m grateful to work for a company that values not just the bottom line, also the well-being and development of its employees.”
Jessica Bann
Senior Legal Counsel, UK
“Working at parcelLab in a trusting environment that values autonomy and flexibility has been truly rewarding. parcelLab’s remote-first approach allows me to thrive while continuously growing – both professionally and personally – alongside incredible colleagues. The opportunity to learn from great people while maintaining a healthy work-life balance makes parcelLab an inspiring place to be.”
Dylan Kerr
Sales Development Representative, US
“parcelLab offers a supportive, collaborative environment where everyone works toward the same goal, making it a great place to learn, grow, and develop alongside a friendly and driven team.”
Transform your post-purchase experience today
