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      Uplevel your returns, warranty, and exchange process.

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    H&M: Ending the experience gap in global delivery

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    by Industry Fashion & Luxury Electronics & Media Furniture & Appliances Cosmetics & Beauty Toys, Hobbies, & DIY Food & Personal Care Pharmacy & Medical Supply
    by Use case WISMO/WISMR Returns Management Cross-sell & Upsell Increase Conversions Post-Purchase Customer Experience
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    BOSE: Our customer focus resulted in an email open rate of 79%

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Products

Products

  • parcellab convert
    pL Convert

    Provide a predictive delivery date that reduces customer uncertainty.

  • parcellab Engage
    pL Engage

    Keep customers informed with personalized communications.

  • retain
    pL Retain

    Uplevel your returns, warranty, and exchange process.

platform

  • Overview
    Platform Overview

    Do more with your data by leveraging our flexible and intuitive data model.

Solutions
by Industry Fashion & Luxury Electronics & Media Furniture & Appliances Cosmetics & Beauty Toys, Hobbies, & DIY Food & Personal Care Pharmacy & Medical Supply
See all industries
by Use case WISMO/WISMR Returns Management Cross-sell & Upsell Increase Conversions Post-Purchase Customer Experience
Case Studies
Resources
Resource Center

Discover the latest resources for Post Purchase, Returns and and eCommerce.

Blog

Read the latest trends, insights, and best practices.

Research
Research

Discover studies on post-purchase & returns.

Webinars

Explore webinar replays and recorded event sessions.

In The Media

Check out our latest media mentions.

Events

Join us at an upcoming event.

Press

Find out what's new at parcelLab.

Company
About

Learn more about parcelLab and our vision.

Careers

Unlock your potential by joining the post-purchase leader.

Culture and Principles

Discover our core values.

Leadership

Meet the people who lead parcelLab.

Partners

How to locate or become a parcelLab partner.

Contact Us

Let us know how we can help you.

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Resource type

Blog Press In the Media Research Webinars

Date

Category

How to improve the customer experience blog header image
Blog
How to Improve the Customer Experience in Ecommerce
Shannon Cortina

Shannon Cortina

September 27

Woman on laptop registering a return for a purse via a returns portal
Blog
How to Recover Revenue This Peak Season
Angus Knights

Angus Knights

September 13

branded order tracking
Blog
Guide to Branded Tracking Pages
Sidra Berman

Sidra Berman

August 28

shipping notifications
Blog
Guide to Shipping Notifications
Anton Eder

Anton Eder

August 28

Bringen Sie ihre Sendungsverfolgung auf Erfolgskurs
Blog
Guide to Order Status Pages
Julian Krenge

Julian Krenge

August 28

August Product Innovations - parcelLab Portal
Blog
August Product Innovations – parcelLab Portal
Tinka Carrick

Tinka Carrick

August 23

Peak Season 2023: Is Your Post-Purchase Experience Ready?
Blog
Peak Season 2023: Is Your Post-Purchase Experience Ready?
Anna Lapezo

Anna Lapezo

August 2

luxury brands ecommerce experience guide
Blog
Luxury Brands Ecommerce Experience Guide: How to Create High-End Shopping Experiences Online
Anna Lapezo

Anna Lapezo

July 3

ecommerce marketing automation
Blog
Your Complete Guide to Ecommerce Marketing Automation: What Modern Brands Need to Know
Anton Eder

Anton Eder

June 29

how to reduce ecommerce business expenses
Blog
How to reduce ecommerce business expenses
Tobias Buxhoidt

Tobias Buxhoidt

June 22

how to reduce luxury ecommerce returns
Blog
How to Reduce Luxury Ecommerce Returns: A Guide for High-End Retailers
Anna Lapezo

Anna Lapezo

June 19

best cross-sell and upsell tools for ecommerce
Blog
Best cross-sell and upsell tools for ecommerce
Sidra Berman

Sidra Berman

June 15

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