Why parcelLab
Discover why parcelLab is your go-to post-purchase partner for top retailers across the globe
Our powerful, purpose-driven platform and trusted partnership help brands create lasting customer relationships.
Benefiting your business by increasing revenue, cutting costs, and boosting brand loyalty
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Customers worldwide. We help businesses create unforgettable post-purchase experiences.
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Countries using our package tracking. We bring seamless experiences to shoppers around the world.
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Carriers worldwide. We deliver a smooth experience every time, no matter who you ship with.
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Packages tracked and counting! We keep customers in the loop, so you stay in control of every delivery, every time.
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Employees around the globe, driving innovation together.
Ready to get started? Transform your post-purchase experience today
Most retailers check out at checkout. Are you one of them?
We believe the customer experience is an ongoing loop, not a dash to purchase. That’s why parcelLab’s platform is focused on empowering brands to create customers for life with a laser focus on fueling loyalty and decreasing operational hurdles.
Increase revenue
Use the power of AI to future-proof your logistics planning. Forecast stock and staffing requirements ahead of busy seasonal periods.
Decrease WISMO inquiries
Reduce WISMO inquiries by over 40% with the ability to proactively communicate order updates to customers every step of the way.
Boost Customer Lifetime Value
Craft experiences that keep shoppers coming back. Hyper-personalize all customer touchpoints from the point of purchase to delivery to returns.
The PPX maturity curve
The Post-Purchase Experience (PPX) Maturity Curve sets the industry-leading standard. By empowering retailers to discover how they compare to competitors and the strategic methods necessary for them to exceed best practices, this framework creates a path to building long-term customer loyalty and driving new revenue.
Setting the new industry standard
At parcelLab, we understand that eCommerce is shaping how customers choose to shop. We also know that regardless of industry, retailers want to provide an experience that is seamless and meaningful for their customers.
Built for the modern retailer
We offer more than just tracking updates. Our platform continually adapts to meet the needs of modern brands, whether it’s through delivery date promises, personalized post-purchase experiences, or seamless returns journeys.
Continually optimizing AI
We are continuously optimizing the learning power of AI to make sure you can keep up with the growing expectations of online shoppers. parcelLab helps to craft experiences that create customers for life and keep your brand miles ahead of the competition.
Innovative roadmap
With constant investment into innovation, our product roadmap is highly active and focused on helping retailers increase revenue and customer loyalty via the most cutting-edge methods available.
Integration and tech stack
parcelLab can integrate with hundreds of retail systems and technologies. Future-proof your tech stack with a solution that flexes to your needs and grows with you.
In-house experts
Our service model focuses on helping you both deeply understand and leverage the power of AI and build a robust post-purchase strategy. The parcelCrew is made up of in-house experts, some former retailers themselves, who truly care about high-quality customer experiences and the ability to make them a reality.
Ready to get started? Transform your post-purchase experience today
The total economic impact of parcelLab
The Total Economic Impact (TEI) report is a comprehensive analysis conducted by the internationally respected analyst and consulting firm, Forrester, to assess the fiscal value of innovative companies. This report establishes the business case, initiatives, and return on investment of investing in its offering. Forrester concluded that our platform successfully helps brands to retain existing customers, improves engagement, and increases brand value. Team members benefit too, with more support, brands can remain proactive and innovative, focused on creating experiences their shoppers will love.
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Return on investment
By switching to parcelLab, these retailers have boosted revenue and created customers for life.
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Incremental profit from recaptured traffic
By directing shoppers back to their website for order tracking, these retailers increased revenue from returning customers.
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In efficiency savings
Due to increased visibility and informative updates, customer service call time has decreased by 22%, leading to efficiency savings for the business.
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In cost savings
By keeping customers proactively informed, these brands saw huge cost savings from the 23% reduction in WISMO inquiries.
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We can now focus more on content and messaging and communication with our bias; we can understand what’s working and what’s not and share this knowledge … and raise awareness of our brand to our shoppers.”
Customer support transformation lead
Home furnishing store
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Customer stories
See how leading brands are transforming their post-purchase experience with parcelLab.
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Better together
Seamlessly integrate parcelLab with your eCommerce platform
We make post-purchase simple. parcelLab seamlessly integrates with your eCommerce platform, helping you elevate every touchpoint. Say goodbye to generic tracking and returns. Turn them into personalized, revenue-driving experiences that keep customers coming back.
G2 overview
We’re a G2 Best Software Award winner!
We’re excited to be named a G2 2025 Best Software Award winner, ranking in the Top 50 Supply Chain & Logistics products.
With 25 awards in G2’s Spring 2025 reports, we’re proud to be a category leader in post-purchase.
Join the brands transforming post-purchase with parcelLab – let’s create better customer experiences together.
Transform your post-purchase experience today
