Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Simplify with AI
Automate, optimize, and scale post-purchase
experiences with AI
Make operations effortless with AI-powered automation. parcelLab takes the manual work off your plate, reducing customer service strain and optimizing every post-purchase moment for a smoother, smarter experience.
What we deliver
Deliver with confidence and minimize disruptions with real-time insights and smart predictions
Cut the hassle and scale with ease
Say goodbye to manual work and operational inefficiencies. Automate post-purchase workflows with AI-powered assistance, so you can scale effortlessly and focus on what matters most.
Boost support and reduce inquiries
Keep customers in the know, solve issues automatically, and give support teams real-time visibility to cut down on WISMO and return inquiries.
Orchestrate seamless journeys with AI
Create, manage, and optimize customer interactions at scale with self-service journey orchestration that adapts dynamically to real-time data.
Equip teams with AI-powered insights
Help your marketing, support, and logistics teams work smarter and faster with AI-powered agents that simplify decisions, streamline operations, and drive revenue.
Fewer inquiries, faster resolutions, and more efficient operations with AI
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Fewer WISMO inquiries
Keep customers in the loop with proactive updates, solving shipping concerns before they even have to ask.
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More operational efficiency
Automate workflows to minimize manual intervention across fulfillment, customer support, and post-purchase communications, ensuring a smoother, more efficient experience.
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Faster response times
Let AI-powered agents take the lead. Handle inquiries instantly, resolve issues fast, and keep customers happy.
Ready to get started?
Turn your delivery experience into a competitive advantage
With parcelLab, you can
Get instant answers and guided support with Copilot
Meet Copilot, your smart in-app AI assistant, built to help you get the most out of parcelLab’s post-purchase platform. Leveraging years of expertise, extensive developer resources, and real-time insights, Copilot gives you instant, context-aware guidance so you can work smarter, faster, and with confidence.
KEY FEATURES:
- Ask – Just type in your question or describe a task in plain language—Copilot gets it
- Learn – Get step-by-step, tailored guidance right when you need it
- Act – Make changes on your own, saving time and effort
- Innovate – Unlock new possibilities and make the most of parcelLab’s platform
How Copilot supports your team
Brands today face mounting challenges in delivering exceptional post-purchase experiences at scale. That’s where Copilot comes in to help teams work smarter, move faster, and create more engaging customer interactions.
KEY FEATURES:
- Smarter workflows: Automate tasks and simplify setups with easy, natural language prompts
- Faster time-to-value: Make quick updates and roll out changes effortlessly, even in peak seasons
- Personalized engagement: Create seamless, branded touchpoints without the extra effort
- Operational efficiency: Reduce WISMO, streamline processes, and solve issues proactively
Design, personalize, and manage customer journeys with ease
Take control of customer journeys with an easy-to-use flow builder. Automate triggers, personalize messaging, and optimize interactions in real time—no hassle, just seamless experiences.
Help support teams stay ahead with real-time insights
Give support teams real-time tracking, AI-powered solutions, and seamless integration so they can resolve issues faster and keep customers happy.
Lighten the load and speed up support with AI agents
Let AI-powered agents handle WISMO, returns, and revenue recovery so your team can free up time, improve efficiency, and make customer service effortless.
Let parcelLab AI Agents do the heavy-lifting for you
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s AI, post-purchase teams can stay one step ahead—cutting WISMO inquiries, optimizing logistics, boosting customer engagement, and keeping operations running smoothly with real-time insights.
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
Sebastian H., LocalHeroBox
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I’m also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.”
Marten M., Retail
Validated reviewer via G2
“I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation.”
parcelLab user, consumer goods
Validated reviewer via G2
“parcelLab is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated.”
Christine O.
Validated reviewer via G2
“Transparent tracking is beneficial because we can always know shipment status and why there is delay in the delivering process.”
20%
WISMO reduction with AI-driven exception management and proactive delivery notifications
“We needed a responsive and committed solutions provider to further build out our e-commerce and logistics operations. parcelLab provided all the tools we needed to deliver on our brand goals while minimizing overhead costs. parcelLab excelled in our competitor evaluation for its exceptional customer support. The team is committed to providing tailored solutions to enterprise problems and we look forward to expanding our customer base with the help of parcelLab’s platform.”
Logan Dunn
Head of eCommerce, WYZE
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Your questions, answered
AI automates customer workflows, streamlines order tracking, and enhances customer support by reducing manual effort and resolving inquiries faster.
Copilot is an AI-powered assistant that provides instant, in-app guidance, answering questions and helping teams configure settings, automate tasks, and optimize operations.
AI-driven chatbots and smart agents handle common inquiries, track orders, and proactively resolve issues, reducing support tickets and improving customer satisfaction.
Yes, parcelLab integrates seamlessly with Salesforce, Zendesk, Gorgias, and other platforms, ensuring a unified customer support experience with real-time tracking and automation.
Design experiences that create customers for life
