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parcelLab in the media

UK health & beauty brands’ post-purchase CX in need of a digital makeover, research by parcelLab ...
While UK health & beauty retailers have vastly improved their e-commerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors, the latest ...
How MOO Grew Great Fulfillment Experiences for Everyone
We connected with MOO's director of customer experience to learn how it improved visibility into its fulfillment, and why digital CX needs to extend beyond a retailer’s e-commerce platform and into ...
parcelLab debuts in FT1000: Europe’s Fastest Growing Companies
parcelLab, global Operations Experience leader, has been named by the Financial Times as one of Europe’s Fastest Growing Companies. Headquartered in Munich and with offices in London, Paris and New ...
A lack of one-click convenience and quick-pay options at the check-out is costing retailers ...
Poor checkout experiences, including a lack of one-click or quick payment options, risks losing retailers vital online conversions, data shows.
Retailers Know Returns Are Critical – So Why Are They Charging Fees and Not Updating Consumers?
A new report from parcelLab finds nearly half of retailers charge shoppers to return product.
A fifth of UK retailers suspended delivery services during the pandemic | Post & Parcel
Whilst UK retailers have made headway in offering consumers more choice in online fulfilment options, almost a fifth (19%) had to suspend delivery services during the pandemic, the latest data ...
A Lack of Options & Poor Returns Communication Risks Future Retail Sales
20 January, 2021 — London, UK – Retailers are failing to build customer experience into online returns, and risk losing future sales and shoppers’ loyalty due to communication blackholes and a ...
German startups to watch in 2021 | Sifted
Germany is one of Europe’s leading startup powerhouses, attracting $5.4bn in venture capital funding in 2020, more than double four years ago.
Creating experiences customers expect, deserve and appreciate - Raconteur
With future high street footfall predicted to be 50 per cent lower than before the coronavirus pandemic, fashion brands are shifting focus to where their customers are: online