The ultimate post-purchase platform

Close the experience gaps and identify growth opportunities with our consultancy-grade post-purchase audit

Benefits of PPX audit

Shine a light on your post-purchase user experience

Reveal hidden friction points

Are customers left wondering where their order is? Are returns confusing or delayed? Our post purchase audit uncovers weak spots in your communications, which are causing frustration, confusion, and customer churn.

See your brand through your customers’ eyes

Get an unfiltered view of a real shopper experience, from checkout to delivery and return. We’ll show you what’s working, what’s not, and what competitors are doing better.

Find new ways to boost engagement & retention

Post-purchase is full of untapped engagement potential. We help you transform WISMO inquiries, split shipments, and delivery delays into brand-building, loyalty-boosting moments.

Get internal buy-in with data that speaks volumes

Our expert-led report doesn’t just show gaps—it equips you with shareable, benchmarked insights that help secure support across teams and drive real CX improvements.

How it works

Inquiry to opportunity in 4 steps

Post-purchase experience gaps are costing you, right now

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What people say about our PPX audits