Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Protect your order
Don’t let delivery issues cost you customers
Give shoppers peace of mind by protecting every purchase with industry-leading safeguards against lost, stolen, or damaged packages, boosting conversions, and fostering loyalty.
What we deliver
By providing customers with the ability to protect their orders, retailers can
Reduce stress for shoppers
Provide immediate assurance at checkout by safeguarding purchases against delivery issues.
Boost conversion rates
Shoppers are more likely to complete their purchase when protection is available.
Minimize support costs
Streamline claims resolution, reducing cost and significantly enhancing customer experience.
Increase brand loyalty
A seamless claims experience translates to happier customers and stronger brand loyalty.
Protection that pays off by boosting sales, customer satisfaction, and loyalty
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Higher conversion
Shoppers are more likely to complete their purchase when protection is available.
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Faster resolution
Streamline claims management for faster resolution and happier customers.
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Increase in NPS
Boost trust and loyalty with a seamless claims process.
Ready to get started?
Seize control of your delivery experience today
Key capabilities
Order protection that boosts shopper confidence and revenue
Give shoppers peace of mind with easy order protection while seamlessly integrating a branded, lightweight widget into your cart to enhance trust and drive new revenue.
KEY FEATURES:
- Boost shopper confidence and unlock new revenue-sharing opportunities with seamless order protection opt-in.
- Embed a lightweight, non-disruptive widget in your cart, using branding customization options to align with your store’s identity.
Frictionless claims management that builds trust
Create a smooth experience with an integrated claims portal that offers fast, automated solutions.
KEY FEATURES:
- Deliver a unified experience for handling reshipments, reimbursements, and returns with an integrated returns and claims portal.
- Comprehensive claims coverage provides precise and efficient automated resolutions for issues like damaged items, wrong addresses, or late deliveries.
Personalization that boosts loyalty and revenue
Encourage exchanges and provide a seamless claims and returns experience that keeps customers coming back.
KEY FEATURES:
- Dynamic recommendations encourage exchanges over refunds with tailored product suggestions.
- Localized experiences deliver regionalized options and communications to enhance customer satisfaction.
- Customer-first design provides a friction-free claims and returns journey to build loyalty.
Automated workflows that enable rapid claims resolution
Streamline your claims process with automation that cuts manual effort and resolution times and leverage a one-click integration with Shopify for fast setup and future growth.
KEY FEATURES:
- An automated claims process that significantly reduces manual effort and resolution times.
- Smart workflows link reshipments and reimbursements with returns processes to improve efficiency.
- Simple, one-click integration with Shopify ensures fast deployment and future scalability across other eCommerce platforms.
Real-time updates that reduce inquiries
Keep customers informed and offer a unified view of return and claim progress in one easy-to-navigate interface.
KEY FEATURES:
- Real-time updates via email, SMS, and tracking pages notify customers instantly about claims approvals, status updates, and resolution progress, minimizing claims-related inquiries.
- Unified visibility enables customers to track return and claim statuses proactively in one integrated interface.
- Embedded widgets show return tracking alongside claims for a seamless customer experience and full transparency.
Actionable insights that improve operational efficiency
Gain full visibility into return trends, claims data, and revenue protection to optimize operations and enhance customer satisfaction.
KEY FEATURES:
- Centralized analytics dashboard allows easy monitoring of claim frequency, resolution times, and return trends.
- Data-driven insights empower brands to optimize inventory management, shipping accuracy, and carrier performance.
- Actionable metrics help refine logistics operations, reducing future claims and returns by identifying root causes.
- Full visibility into revenue from protected orders, adoption rates, and reimbursements helps retailers assess the financial impact of parcel protection and maximize retention.
No more claims headaches. Explore our claims AI Agent.
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s post-purchase platform, brands can take full control of their delivery promise, order tracking, and customer communication to reduce WISMO, build trust, and create customers for life.
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
Sebastian H., LocalHeroBox
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I’m also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.”
parcelLab user
Validated reviewer via G2
“parcelLab helps in significantly reducing customer service inquiries and returns, which in turn cuts operational costs, making our processes more economical and efficient.”
Imran S., Productive Shop
Validated reviewer via G2
“I value parcelLab for its significant impact on the post-purchase journey of our clients. It’s central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.”
Sophie C., Force One Pharma
Validated reviewer via G2
“parcelLab addresses the vital challenge of enhancing customers’ satisfaction after purchase through tracking shipments in real time and engaging in proactive communication. Since clients are aware of their order status, it reduces other questions and queries about their shipment and orders hence freeing up the customer support team to tackle other complex issues.”
parcelLab user, Consumer goods
Validated reviewer via G2
“It is an easy to implement solution with significant impact on the customer experience. We were able to reduce Customer Service inquiries while strengthening our branding in the communication journey.”
84% faster
resolution times with reliable order protection
Retailers like Oh Polly have reduced claim resolution times by 84%, from 68.2 hours to just 11 hours, with an average resolution time of 19.3 minutes. This improvement also raised their net promoter score from 17.1 to 53.1. Similarly, Ariel Rider Ebikes saw a 29% increase in conversion rates after implementing seamless shipping protection.
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Your questions, answered
parcelLab order protection reduces customer anxiety, minimizes WISMO inquiries, and enhances loyalty by providing a safety net for lost, stolen, or damaged packages. Retailers benefit from increased conversions at checkout and a reduction in customer support costs associated with claims management.
The automated claims process ensures a seamless experience. Customers submit their claim via a simple interface, and the system processes lost, stolen, or damaged order claims quickly, reducing resolution times and improving customer satisfaction.
Our solution seamlessly integrates with your checkout and post-purchase workflows via flexible API and platform compatibility, ensuring a smooth transition without disrupting your operations.
Yes, our ultra-light widget allows customers to opt into order protection with a single click at checkout, providing reassurance and improving conversion rates while maintaining a frictionless shopping experience.
Design experiences that create customers for life
