Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
[Podcast] Post-Purchase Success: How to map the modern customer journey
[Podcast] Post-Purchase Success: How to map the modern customer journey
Episode 5
In today’s episode, we’re joined by Curt Graff, Senior Vice President at…
4 Ways to Leverage AI for a Successful Retail Customer Experience
4 Ways to Leverage AI for a Successful Retail Customer Experience
In the rapidly evolving retail landscape, artificial intelligence (AI) is emerging as a game-changer for…
The Power of Vouchers: Turning Returns into Repeat Business
The Power of Vouchers: Turning Returns into Repeat Business
In the fast-paced world of e-commerce, speed is everything. Did you know that 34%…
Returns
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The 6 Invisible Obstacles: Are You Truly Building Customer Loyalty Post-Purchase?
The 6 Invisible Obstacles: Are You Truly Building Customer Loyalty Post-Purchase?
In my nearly two decades at the crossroads of business and technology within the retail…
[Podcast] Post-Purchase Success: Transforming Customer Services from Cost to Revenue
[Podcast] Post-Purchase Success: Transforming Customer Services from Cost to Revenue
Episode 4
In today’s episode, we’re joined by Breanna Moreno, VP of Customer Experience…
[Podcast] Post-Purchase Success: How is TikTok Transforming E-Commerce?
[Podcast] Post-Purchase Success: How is TikTok Transforming E-Commerce?
Episode 3
Welcome to Post-Purchase Success, the podcast series from parcelLab, where we discover…
AI Trends Shaping the Post-Purchase Experience
AI Trends Shaping the Post-Purchase Experience
AI continues to be a huge topic of conversation in the post-purchase space. To help…
Trending Late: The Future of Retail Delivery Predictions
Trending Late: The Future of Retail Delivery Predictions
Artificial intelligence (AI) is proving to be a substantial driver and differentiator to the success…
[Podcast] Post-Purchase Success: Jana Soppa, parcelLab’s Head of Carrier Integration
[Podcast] Post-Purchase Success: Jana Soppa, parcelLab’s Head of Carrier Integration
Episode 2: How to Start Thinking Like an Experience Designer
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January Product Innovations – Campaign Manager and Returns Portal
January Product Innovations – Campaign Manager and Returns Portal
Our product team has been hard at work creating new features and making improvements to…
November Product Innovations – parcelLab Promise
November Product Innovations – parcelLab Promise
Just like that, November has come and gone. Peak season is in full swing with…
How to Reduce Cart Abandonment
How to Reduce Cart Abandonment
A recent Baymard Institute study reveals that the average online shopping cart abandonment rate…
How to Reduce Buyer’s Remorse
How to Reduce Buyer’s Remorse
Pause for a moment and put yourself in your customer’s shoes: You’ve just clicked “buy”…
Guide to Ecommerce Cost Cutting
Guide to Ecommerce Cost Cutting
As an ecommerce business, you know that every penny counts—especially in today’s economic…
Other
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How to Prevent Return Fraud
How to Prevent Return Fraud
Question: What’s worse than product returns in ecommerce?
Answer: fraudulent returns.
A major headache for…
Returns
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