Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John
How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John
Transforming the mundane into the extraordinary isn’t just for luxury brands. Customer Experience • Post-Purchase •
The next era of post-purchase: Introducing parcelLab AI Agents
The next era of post-purchase: Introducing parcelLab AI Agents
For nearly a decade, parcelLab has been helping retailers rethink what post-purchase can be. We’ve…
How to create perfected post-purchase ‘vibes’ for Gen Z
How to create perfected post-purchase ‘vibes’ for Gen Z
Gen Z and Millennials may be only a few years apart in age, but when…
How tariffs are reshaping retail from checkout to returns
How tariffs are reshaping retail from checkout to returns
Tariffs have long been a tool of economic policy, but their recent resurgence has sent…
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
In today’s fast-paced e-commerce environment, supply chain efficiency is more critical than ever. With rising…
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Delivering exceptional post-purchase experiences (PPX) is crucial for customer retention and brand loyalty. Recognizing this…
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
In today’s highly competitive retail market, traditional marketing approaches like the funnel are beginning to…
Returns revolution: Transforming the post-purchase experience
Returns revolution: Transforming the post-purchase experience
In the fast-paced world of retail, returns are no longer just an operational issue –…
Choppy waters: Are you truly ready for AI and the future of eCommerce?
Choppy waters: Are you truly ready for AI and the future of eCommerce?
Transforming eCommerce: Key insights for retailers in peak season and beyond
For any future-focused brand,…
The power of benchmarking data: How to successfully outperform your competitors
The power of benchmarking data: How to successfully outperform your competitors
Getting the post-purchase experience right is hard. As competition intensifies and operational costs climb, brands…
How to turn your data into peak season success and long-term customer loyalty
How to turn your data into peak season success and long-term customer loyalty
Peak seasons take place across multiple points of the retail calendar, but retailers prepare heavily…
The power of conversational commerce: Engaging customers post-purchase
The power of conversational commerce: Engaging customers post-purchase
In the fast-paced world of eCommerce, engaging customers post-purchase is no longer a nice-to-have—it’s essential.…
Preventing returns: How retailers can tackle bracketing and fit issues
Preventing returns: How retailers can tackle bracketing and fit issues
As more consumers prefer to shop online, retailers are seeing more returns due to bracketing.…
CX leaders: Owning the post-purchase experience as part of the broader customer journey
CX leaders: Owning the post-purchase experience as part of the broader customer journey
As a Customer Experience (CX) leader, your mission is clear: deliver seamless, memorable experiences that…
Breaking down silos: Elevating the post-purchase experience to a strategic priority
Breaking down silos: Elevating the post-purchase experience to a strategic priority
Retail changes at the speed of consumer behaviors and expectations. The post-purchase experience (PPX) has…