How to deliver a more sustainable holiday season
How to deliver a more sustainable holiday season

Talk to customers, retailers and shipping companies, and you’ll hear the same word everywhere: sustainability.…

Trends
How DTC brands can reduce cart abandonment
How DTC brands can reduce cart abandonment

We took a look at the top 50 DTC retailers operating in the UK to…

D2C
How sustainable are US DTC brands?
How sustainable are US DTC brands?

DTC brands often tout themselves as being environmentally conscious and making efforts to improve the…

D2C
5 tips for brands to succeed this holiday season
5 tips for brands to succeed this holiday season

The 2021 holiday shopping season is going to be bigger, smarter, and more online than…

Trends
What omnichannel retail looks like in peak season 2021
What omnichannel retail looks like in peak season 2021

Every retailer claims to be omnichannel in 2021. But what does that actually look like…

Trends
3 ways DTC brands can stand out post-purchase
3 ways DTC brands can stand out post-purchase

The post-purchase experience is critical to driving customer loyalty, retention, and, by extension, a brand’s…

D2C
10 essential health and beauty stats for the holiday season
10 essential health and beauty stats for the holiday season

What does Christmas 2021 have in store for the health and beauty sector? It could…

Trends
Reduce customer service inquiries this peak season
Reduce customer service inquiries this peak season

It’s no secret. Peak season offers brands a huge opportunity to increase sales and maximize…

Trends
Interview of Guillaume Truchet with Le Figaro
Interview of Guillaume Truchet with Le Figaro

Guillaume Truchet, Head of Sales – Southern Europe at parcelLab, was invited a few weeks…

Research
10 health and beauty industry experts to follow in 2021
10 health and beauty industry experts to follow in 2021

The health and beauty industry has changed beyond recognition in the past couple of years.…

Trends
FARFETCH partners with parcelLab to reconnect with customers post-checkout
FARFETCH partners with parcelLab to reconnect with customers post-checkout

FARFETCH, a high-end fashion retailer, first partnered with parcelLab to keep their customers engaged for

Other
Health and Beauty: A guide to post-sales communications
Health and Beauty: A guide to post-sales communications

As health and beauty retailers move from in-store shopping to online sales, staying in touch…

Research