Do more with your data by leveraging parcelLab’s Platform’s flexible and intutive data model that enables all other parcelLab products.Book a demo
Stay Informed With Built-in Insights
parcelLab’s Platform delivers built-in business intelligence for all of our products including engagement analytics (click rates, open rates, website sessions), returns analytics (registrations, returns reasons, frequently returned items), live monitoring (exceptions, shipments exceeding Promise) to ensure everything is optimized, and standard exports of this data.
Gain Full Visibility
View fulfillment performance, delivery issues, customer promise attainment, returns behavior, communication engagement, and more all in one place.
Protect Your Data
Leverage enterprise-grade privacy by design to protect your and your customer’s data in compliance with SOC2, HIPPA, and ePrivacy (GDPR).
Future-Proof Your Business
Access your data with ease, integrate faster, and see results quicker by ensuring smooth movement of data between systems and future-proof your technology stack.
Deliver a seamless, consistent post-purchase customer experience regardless of where a package starts and ends its journey. Our team of experts manages all our carrier interfaces, so you don’t have to.
Scale Your Brand
We’ve Got You Covered
We’re already integrated with the world’s leading carriers, two-person handling companies, and freight forwarders. We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a seamless, consistent post-purchase customer experience.
Simple and secure access to parcelLab’s portals for unlimited users, provisioned by your own SSO provider.
Privacy by Design
Designed to meet the most rigorous security requirements, parcelLab’s Platform is SOC2, ePrivacy, and HIPAA compliant.
Power BI Analytics
Easily access carrier SLAs, historical performance, customer promise attainment, and more.
Integrate easily with other applications via a standard webhook to streamline communication between systems.
Standard Third-Party Integrations
Out-of-the-box parcelLab Platform integration with Shopify, Salesforce Commerce Cloud, Magento, and TrustPilot.
Additional Third-Party Integrations
To streamline customer support, our platform integrates with Salesforce Service Cloud ticketing tools like Zendesk.
Teams That Benefit From parcelLab's Platform:
Frequently Asked Questions:
parcelLab’s platform includes enterprise-grade security (SSO, Privacy by Design), built-in business intelligence (reports on returns, engagement), and integrations via APIs and with third parties including Shopify, Salesforce Commerce Cloud, Magento, TrustPilot, and Zendesk.
While our competitors’ solutions are made for systems owners, parcelLab is the only post-purchase software truly built for Experience Designers — people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Since all parcelLab products run on the platform, it is automatically included in your implementation.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo