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Platform

parcelLab Platform

Do more with your data by leveraging parcelLab’s Platform’s flexible and intutive data model that enables all other parcelLab products.

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Stay Informed With Built-in Insights

parcelLab’s Platform delivers built-in business intelligence for all of our products including engagement analytics (click rates, open rates, website sessions), returns analytics (registrations, returns reasons, frequently returned items), live monitoring (exceptions, shipments exceeding Promise) to ensure everything is optimized, and standard exports of this data.

Gain Full Visibility

Insights

View fulfillment performance, delivery issues, customer promise attainment, returns behavior, communication engagement, and more all in one place.

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Protect Your Data

Security

Leverage enterprise-grade privacy by design to protect your and your customer’s data in compliance with SOC2, HIPPA, and ePrivacy (GDPR).

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Future-Proof Your Business

Connect

Access your data with ease, integrate faster, and see results quicker by ensuring smooth movement of data between systems and future-proof your technology stack.

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Carriers

Deliver a seamless, consistent post-purchase customer experience regardless of where a package starts and ends its journey. Our team of experts manages all our carrier interfaces, so you don’t have to.

Scale Your Brand

We’ve Got You Covered

We’re already integrated with the world’s leading carriers, two-person handling companies, and freight forwarders. We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a seamless, consistent post-purchase customer experience.

Features

SSO Integration

Secure access to parcelLab portals via your SSO for unlimited users.

Privacy by Design

parcelLab's Platform meets SOC2, ePrivacy, and HIPAA security standards.

Power BI Analytics

Easily access carrier SLAs, historical performance, customer promise attainment, and more.

API Connectivity

Easily integrate via webhook for streamlined system communication.

Mobile App & Trust Platform Integration

Standard 3rd-Party Integrations

parcelLab integrates directly with Shopify, Salesforce, Magento, and TrustPilot.

Ticketing Tool Integrations

Additional 3rd-Party Integrations

Platform integrates with Salesforce Service Cloud and Zendesk for streamlined support.

Teams That Benefit From parcelLab's Platform:

Ecommerce & Marketing Teams

Protect your brand trust and reputation with our built-in Privacy by Design and gain a better understanding of what drives customer satisfaction and engagement, returns initiation behavior, and more. 

Customer Service Teams

Work more efficiently and improve customer satisfaction through integration with service tools like Zendesk and Salesforce Service Cloud.  

Logistics and Operations Teams

Make smarter, data-driven decisions with powerful reporting features to analyze returns data and reverse logistics performance. 

Tech Teams

Designed to work with even the most complex IT ecosystem, parcelLab’s Platform easily plugs into your existing infrastructure.

Platform Impact

Weeks or Less to Go Live

42%

Reduction in WISMO inquiries

Point Increase in NPS Scores

Frequently Asked Questions:

What’s the core functionality of parcelLab Platform?

parcelLab’s platform includes enterprise-grade security (SSO, Privacy by Design), built-in business intelligence (reports on returns, engagement), and integrations via APIs and with third parties including Shopify, Salesforce Commerce Cloud, Magento, TrustPilot, and Zendesk.

How is parcelLab different from other vendors?

While our competitors’ solutions are made for systems owners, parcelLab is the only post-purchase software truly built for Experience Designers — people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.

What’s the effort involved in implementing parcelLab Platform?

Since all parcelLab products run on the platform, it is automatically included in your implementation.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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