Why you should enable customers to track packages in one place
Why you should enable customers to track packages in one place

It used to be that offering a great product at a reasonable price was all…

Research
Sustainable e-commerce: greenwashing or real action?
Sustainable e-commerce: greenwashing or real action?

Sustainability has become a burning issue in e-commerce. Customers want it – and the whole…

Research
How to Optimize the Post-Purchase Experience with All-in-One Package Tracking
How to Optimize the Post-Purchase Experience with All-in-One Package Tracking

In today’s e-commerce world, where people purchase hundreds of items from online stores and marketplaces…

Research
How to make every customer touch point shoppable
How to make every customer touch point shoppable

Retailers have done a tremendous job optimizing their marketing channels to drive sales. From shoppable…

Research
Why e-commerce businesses should invest in returns?
Why e-commerce businesses should invest in returns?

How many of your e-commerce orders come back as returns? For some retailers, it’s as

Returns
6 Tips to level up your post-purchase communications
6 Tips to level up your post-purchase communications

Today’s consumers expect seamless, instant communication from brands post-purchase. From emails to DMs on social…

Post-Purchase Research
US brands are missing opportunities to connect with their customers
US brands are missing opportunities to connect with their customers

Our latest research found that brands are missing out on key opportunities to connect with…

Research
How US retailers can exceed expectations on sustainability
How US retailers can exceed expectations on sustainability

Are your products sustainable? What about your shipping carrier? And most importantly – do your…

Shipping
3 unexpected trends in US e-commerce in 2022
3 unexpected trends in US e-commerce in 2022

It’s safe to say that the last two years have been full of surprises for…

Trends
7 Tips to Level Up the E-Commerce Delivery Experience
7 Tips to Level Up the E-Commerce Delivery Experience

In recent years, e-commerce giants have dominated the industry and redefined customers’ standards around the…

Research
What is inclusive e-commerce?
What is inclusive e-commerce?

Online retailers are missing out on billions each year by not being inclusive. But what…

Research
Why are legacy brands turning to DTC sales?
Why are legacy brands turning to DTC sales?

In the past ten years, a new generation of start-up brands has conquered the market…

D2C
What makes a good e-commerce returns experience in 2022?
What makes a good e-commerce returns experience in 2022?

E-commerce returns have had a bad reputation for years. For customers and brands alike, returns

Returns
parcelLab CTO Julian Krenge features on FUTR podcast
parcelLab CTO Julian Krenge features on FUTR podcast

parcelLab CTO and co-founder, Julian Krenge, recently featured on the FUTRtech Podcast in an…

Other
What is Last Mile Carrier Tracking and How Does It Work?
What is Last Mile Carrier Tracking and How Does It Work?

For online shoppers, expectations have never been higher — especially when it comes to shipping…

Shipping
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