In the blog Stay in the loop with the latest insights on post-purchase experience. From customer loyalty to seamless returns, our blog covers everything you need to keep your shoppers engaged and coming back for more. Search resources POPULAR ARTICLES 10 essential health and beauty stats for the holiday season 10 essential health and beauty stats for the holiday season Trends • Oct 30, 2021 3 ideas I took away from NRF 2022: Retail’s Big Show 3 ideas I took away from NRF 2022: Retail’s Big Show Trends • Mar 3, 2022 Loading… All resources Guides Research Blog Case studies Webinars Events Live demo showcase Clear filters Clear filters Loading… Shoppers aren’t just judging your deals this holiday season Featured Shoppers aren’t just judging your deals this holiday season Peak season, holiday season, you know it, and you love and hate it at the… Read more Top 5 post-purchase experience software providers in 2025 Featured Top 5 post-purchase experience software providers in 2025 As the cost of acquiring a new customer increases year-over-year, retailers are looking for different… Read more The retail returns paradox: Should you protect margins or fuel growth? Featured The retail returns paradox: Should you protect margins or fuel growth? Returns are the one topic that retailers can’t escape from. They have evolved from a… Read more Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch Featured Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch In this week’s eye-opening episode of the CX Mixer podcast, we’re… Read more Mastering omnichannel CX: Lessons from Wyze and Olly Vitamins Featured Mastering omnichannel CX: Lessons from Wyze and Olly Vitamins Ever wondered how top brands navigate the complex world of omnichannel customer experience? In this… Read more Previous Slide Next Slide Shoppers aren’t just judging your deals this holiday season Blog Shoppers aren’t just judging your deals this holiday season Holiday • Post-Purchase • Top 5 post-purchase experience software providers in 2025 Blog Top 5 post-purchase experience software providers in 2025 Post-Purchase • The retail returns paradox: Should you protect margins or fuel growth? Blog The retail returns paradox: Should you protect margins or fuel growth? Returns • Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch Blog Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch Customer Experience • Mastering omnichannel CX: Lessons from Wyze and Olly Vitamins Blog Mastering omnichannel CX: Lessons from Wyze and Olly Vitamins Customer Experience • Introducing the parcelLab App Store: The solution that unifies your returns tech stack Blog Introducing the parcelLab App Store: The solution that unifies your returns tech stack Returns • Why returns are the new frontier for customer retention Blog Why returns are the new frontier for customer retention Returns • Unlocking customer loyalty: How Glossier and BaubleBar build thriving communities Blog Unlocking customer loyalty: How Glossier and BaubleBar build thriving communities Customer Experience • Why a lack of a post-purchase platform is costing you billions in returns Blog Why a lack of a post-purchase platform is costing you billions in returns Returns • 7 surprising strategies that help small CX teams outperform big budgets Blog 7 surprising strategies that help small CX teams outperform big budgets Customer Experience • How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John Blog How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John Customer Experience • Post-Purchase • The next era of post-purchase: Introducing parcelLab AI Agents Blog The next era of post-purchase: Introducing parcelLab AI Agents AI and Analytics • How to create perfected post-purchase ‘vibes’ for Gen Z Blog How to create perfected post-purchase ‘vibes’ for Gen Z Customer Experience • Post-Purchase • Trends • How tariffs are reshaping retail from checkout to returns Blog How tariffs are reshaping retail from checkout to returns Post-Purchase • parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025 Blog parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025 Delivery Experience • Post-Purchase • Introducing the PPX Maturity Curve: Elevate your post-purchase experience Blog Introducing the PPX Maturity Curve: Elevate your post-purchase experience Post-Purchase • Previous 1 2 3 4 5 6 7 8 9 … 17 Next 1 2 3 4 5 6 7 8 9 … 17 Loading… Transform your post-purchase experience today Book a demo Take a tour