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The essential returns KPIs every retailer should track 
Return forecast - reliability analysis analytics
Featured

The essential returns KPIs every retailer should track 

How retailers manage their returns journeys has become a hot topic lately, and it is for a…

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The modern man’s journey: From rugged to refined
The CIX Mixer podcast: Men actually care
Featured

The modern man’s journey: From rugged to refined

In episode two of the CX Mixer Podcast, we explore the evolving landscape of men’s…

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Top 6 return management solutions of 2025
parcelLab's return management software seamlessly integrates with your warehouse
Featured

Top 6 return management solutions of 2025

Finding the right returns management solution can be difficult, especially when a majority promise that…

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Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts
CX Mixer podcast season two - empathy at every price
Featured

Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts

The CX Mixer podcast is back, and so are our blog recaps of important insights…

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Shoppers aren’t just judging your deals this holiday season
Featured

Shoppers aren’t just judging your deals this holiday season

Peak season, holiday season, you know it, and you love and hate it at the…

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The essential returns KPIs every retailer should track 
Returns •
The modern man’s journey: From rugged to refined
Customer Experience •
Top 6 return management solutions of 2025
Returns •
Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts
Customer Experience • Delivery Experience •
Shoppers aren’t just judging your deals this holiday season
Holiday • Post-Purchase •
Top 5 post-purchase experience software providers in 2025 
Post-Purchase •
The retail returns paradox: Should you protect margins or fuel growth?  
Returns •
Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch
Customer Experience •
Mastering omnichannel CX: Lessons from Wyze and Olly Vitamins
Customer Experience •
Introducing the parcelLab App Store: The solution that unifies your returns tech stack 
Returns •
Why returns are the new frontier for customer retention
Returns •
Unlocking customer loyalty: How Glossier and BaubleBar build thriving communities
Customer Experience •
Why a lack of a post-purchase platform is costing you billions in returns
Returns •
7 surprising strategies that help small CX teams outperform big budgets
Customer Experience •
How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John
Customer Experience • Post-Purchase •
The next era of post-purchase: Introducing parcelLab AI Agents 
AI and Analytics •
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Post-purchase experience software dashboard showing delivery tracking, returns options, and performance benchmarking

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