In the fast-paced world of eCommerce, engaging customers post-purchase is no longer a nice-to-have—it’s essential.…
As more consumers prefer to shop online, retailers are seeing more returns due to bracketing.…
As a Customer Experience (CX) leader, your mission is clear: deliver seamless, memorable experiences that…
Retail changes at the speed of consumer behaviors and expectations. The post-purchase experience (PPX) has…
The holiday season is fast approaching, and with it comes the annual surge in online…
Returns are a persistent challenge for every eCommerce retailer. With rising costs and increasing customer…
A key challenge for retailers in today’s competitive market is the need to truly understand…
In today’s episode, we’re joined by Curt Graff, Senior Vice President at…
In the rapidly evolving retail landscape, artificial intelligence (AI) is emerging as a game-changer for…
In the fast-paced world of e-commerce, speed is everything. Did you know that 34%…
In my nearly two decades at the crossroads of business and technology within the retail…
In today’s episode, we’re joined by Breanna Moreno, VP of Customer Experience…
Welcome to Post-Purchase Success, the podcast series from parcelLab, where we discover…
AI continues to be a huge topic of conversation in the post-purchase space. To help…
Artificial intelligence (AI) is proving to be a substantial driver and differentiator to the success…
As a growing ecommerce retailer, it is natural to uncover some bumps in the road…