We analyzed the post-purchase experiences of the top retailers in the U.S. to see what they did well and what they could improve upon. The results may surprise you.
parcelLab commissioned Forrester Consulting to analyze the ROI of Engage. The study examines cost savings, revenue impact, and efficiency gains over three years, based on insights from real customers.
Inside the UK’s top 100 retailers’ post-purchase secrets
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Inside the UK’s top 100 retailers’ post-purchase secrets
A seamless post-purchase experience is essential for eCommerce success. Our report uncovers key strategies top UK retailers use to enhance returns, tracking, and sustainability—helping brands improve customer satisfaction and loyalty.
Discover what German online shoppers expect from shipping and returns. Our study uncovers key insights, sustainable trends, and technology-driven solutions to enhance satisfaction and drive long-term loyalty.
Retail success in Germany goes beyond products—it’s about exceptional experiences. Our report reveals strategies from top retailers, covering logistics, engagement, and best practices to drive long-term customer loyalty.
