Webinars
Watch expert-led discussions and deep dives into post-purchase challenges, innovations, and strategies—available on demand.
Webinars
The new rules of beauty eCommerce
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The new rules of beauty eCommerce
Discover how leading brands are transforming the online shopping experience with hyper-personalization, operational excellence, and seamless customer journeys.
State of post-sales customer experience 2021
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State of post-sales customer experience 2021
Discover how leading retailers like ASOS, Bose, and Walmart are turning post-purchase into a competitive advantage, improving customer engagement, and driving long-term loyalty.
DTC: Why retention is the new acquisition
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DTC: Why retention is the new acquisition
Learn how to strengthen post-purchase communication, increase customer loyalty, and drive profitability with expert insights from Shopify’s Kristen LaFrance.
Returns: Addressing the billion-dollar problem in retail
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Returns: Addressing the billion-dollar problem in retail
Transform returns into a competitive advantage. Discover how leading brands optimize returns management to reduce costs, enhance customer satisfaction, and recover lost revenue.
Sustainable eCommerce: Helping your customers do better
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Sustainable eCommerce: Helping your customers do better
Empower customers to make sustainable choices. Learn how to integrate eco-friendly practices, educate shoppers, and use post-purchase communication to drive sustainability and brand loyalty.
View our webinars
Unlock expert insights into post-purchase strategies, customer experience trends, and operational innovations
Unleashing AI’s peak power: Drive conversions and loyalty that lasts
Delivery Experience
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Event date:
November 6, 2024
Conversational commerce: Hype or game-changer for conversion?
Event date:
October 23, 2024
Fit for profit: Tackling bracketing & apparel returns
Event date:
August 30, 2024
The AI advantage: Reducing returns with smarter personalization
Event date:
July 31, 2024
Peak season prep: Slash returns before the rush
Event date:
June 20, 2024
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Register for a live demo session
No slides, no selling. Just practical solutions to real-life post-purchase challenges.
parcelLab Live
Events
parcelLab Live
Location:
Teams invite
Event date:
October 28, 2026
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What our viewers say
Don’t just take our word for it—see what industry leaders and professionals are saying about our events and insights.
Curt Graff
SVP of Technology, VGM & Associates
“Tons and tons of information! Probably could have sat there for another couple of hours.”
Sandy Sloane
Head of CX, ARMRA
“I had a blast diving into all things returns with the great minds of Robert Domagala, Michael Ludwig, and Tanner Chatterley.”
Ali Shaheen
Chief Technology & Product Officer, zenloop
“Thanks all. Was awesome.”
Meet our speakers
Mark Dunlap
Mark Dunlap
Global Head of Solution Consulting, parcelLab
José Pedro Sá
José Pedro Sá
Senior Business Analyst Delivery, FARFETCH
Sucharita Kodali
Sucharita Kodali
VP and Principal Analyst – Forrester
Rachel Obstler
Rachel Obstler
SVP, Product – Contentsquare
Tara Huenefeld
Tara Huenefeld
Senior Partner Sales Management, Vonage
Jan Sythoff
Jan Sythoff
Principal Consultant, Forrester
Jeff Mergy
Jeff Mergy
VP of Growth, Partnerships and Strategy – Bold Metrics Inc.
Mark Galvin
Mark Galvin
VP of Strategic Program Development – Bloomreach
Jonathon Huggett
Jonathon Huggett
Senior Business Development Manager, Salessupply
Robert Domagala
Robert Domagala
Head of Partnerships, Smile.io
Tanner Chatterley
Tanner Chatterley
CEO, Orderprotection.com
Julian Krenge
Julian Krenge
Co-Founder & Chief Product Officer
Tobias Buxhoidt
Tobias Buxhoidt
Co-Founder & Chief Executive Officer
Transform your post-purchase experience today
