Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Customer Experience Trends – DHL no longer delivers via cash on delivery
Customer Experience Trends – DHL no longer delivers via cash on delivery
Here are the latest trends summarized for you by the expert for after-sales customer experience.…
Trends
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The parcelLab app for Zendesk: How customer service knows exactly where the customer’s parcels are
The parcelLab app for Zendesk: How customer service knows exactly where the customer’s parcels are
One of the most common questions an online retailer’s customer service team hears is, “When…
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Are you following these tips during Coronavirus to ensure business success?
Are you following these tips during Coronavirus to ensure business success?
Tough measures have been implemented in the UK to curb the spread of Covid-19,…
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Sustainability in e-commerce: How can online retailers make their business greener?
Sustainability in e-commerce: How can online retailers make their business greener?
Shopping online is quick, easy and uncomplicated. Plus, there’s an indescribable satisfaction from being…
Research
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3 tips to increase the retention rate in e-commerce
3 tips to increase the retention rate in e-commerce
Winning loyal customers in e-commerce is becoming more difficult every year. This makes it…
Research
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Valentine’s Day in e-commerce (infographic)
Valentine’s Day in e-commerce (infographic)
After Christmas and birthdays, Valentine’s Day is the most important occasion for ordering gifts…
Research
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The perfect shipping communication: What does it look like?
The perfect shipping communication: What does it look like?
Shipping is one of the most emotional parts of the customer journey and the…
Research
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Learning From the Best: UK E-Commerce Shipping Study 2020: Fashion Edition
Learning From the Best: UK E-Commerce Shipping Study 2020: Fashion Edition
What is the state of delivery and returns for UK fashion retailers? Are fashion retailers…
Research
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parcelLab wins Smart Solution Award 2019
parcelLab wins Smart Solution Award 2019
At the supply chain summit “EXCHAiNGE”, the specialist for smart shipping communication, parcelLab, was awarded…
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Black Friday: How Can Retailers Capitalise on Peak Periods by Improving Customer Experience?
Black Friday: How Can Retailers Capitalise on Peak Periods by Improving Customer Experience?
History of Black Friday
The popularity of post-Thanksgiving shopping started in the 1950s. People had…
Research
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Key Findings – UK E-Commerce Shipping Study 2020: Fashion Edition
Key Findings – UK E-Commerce Shipping Study 2020: Fashion Edition
How are the UK’s top fashion retailers performing in the areas of checkout, shipping and…
Research
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New customers vs existing customers – who should retailers invest in?
New customers vs existing customers – who should retailers invest in?
Many retailers want to increase their traffic at any cost and therefore focus exclusively on…
Research
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These 5 must-haves need online stores
These 5 must-haves need online stores
To stand out from the competition and build up a suitable customer base, online retailers…
Research
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Several million for postal checkout experience platform parcelLab
Several million for postal checkout experience platform parcelLab
Munich, October 08, 2019 – Munich-based mail checkout communication specialist parcelLab has successfully closed its…
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parcelLab – get to know the founders
parcelLab – get to know the founders
More than 350 online stores throughout Europe and the USA, including a third of the…
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