Every customer is valuable and deserves the best possible shopping experience

Your customers are as unique as their shopping experience

Our mission

We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience

With real-time monitoring of every single order, we identify relevant events for the customer and enable a personal, individual and emotional customer communication - supported by machine learning.

Our team

We are the experts for post-purchase communication and create new and outstanding shopping experiences every day.

Tobias Buxhoidt

Founder & CEO

Julian Krenge

Founder & CTO

Anton Eder

Founder & CRO

Thiago Tausendfreund

Business & Innovation Manager

Andrej Fritz

Software Developer

Janik Lipke

Head of Marketing

Annette Fehrenbach

Demand Generation Assistant

Maximilian Friedle

Demand Generation Assistant

Dennis Schröder

Software Developer

Benedikt Stangl

Software Developer

Lena Kuttig

Business Development Manager

Julia Henry

Post-Purchase Manager

Sarah Gerhardt

Business & Innovation Manager

Laura Gessler

Talent Acquisition & Human Resources Manager

Huyen Tran

Feelgood Manager

Selina Deger

Marketing & Content Assistant

Corinna Bihler

Social Media & Content Manager

Benedikt Lang

Business Intelligence Manager

Sebastian Hecker

Product Owner

Matthew Maginniss

Software Developer

Simon Hüsken

Software Developer

Sherine El Tarahony

Business & Innovation Manager

Susanne Brenner

Technical Account Manager

Georg Wild

Software Developer

David Gasser

Assistant Software Developer

Marco Abels

Data Protection Officer

Christoph Pirkl

Team Lead Sales & Partner Management DACH

Tom McGurk

UK Partnership Manager

Angus Knights

UK Partnership Manager

Katharine Biggs

Content & Marketing Manager>

Let's connect

From trade fairs to office construction, we share everything with our customers. On our Instagram account we show what the team does inside and outside. Follow parcelLab on Instagram

Our offices

Together we are working on a great thing in the heart of Munich and London. There is plenty of space for creativity, team building and relaxation so that everyone feels good. Our ideas are self-made, just like our offices.

London 💂🏻

parcelLab Ltd.
1 Fore St. Ave
EC2Y 9DT London

Munich 🍻

parcelLab GmbH
Schillerstr. 23a
80336 Munich

Our history

Starting with 3 founders we are today more than 20 experts in the field of post-purchase. But not only the team is growing, our customer base and our ideas are also growing every day.

Summer 2014

The idea of parcelLab is born

Fall 2014

Approval of E4 support for product development

Spring 2015

First customers test our solution

Summer 2016

The first employees support the founding team

August 2016

We move to a new bigger office

September 2016

We bring investors on board to further accelerate our growth

November 2016

We have more than 100 online shops live

January 2017

We are bursting at the seams and move into our new office at Munich central station.

April 2017

Two of our founders explore the American market thanks to German Acceleratort

June 2017

We have over 250 online shops live

November 2017

18% of the Top 100 DE dealers use our service

Dezember 2017

Series A funding with existing investors and Takkt & Coparion

December 2017

Market entry in UK

May 2018

Move to the new office in Munich Schillerstraße

July 2018

Opening of UK Office in London
UK E-Commerce Shipping Study 2019
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