Hi & Welcome to parcelLab
Every customer is valuable and deserves the best possible shopping experience.
Your customers are as unique as your shopping experience.
in Munich, Germany
in DE, UK, FR, IT, US…
from around the globe
We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience
With real-time monitoring of every single order, we identify relevant events for the customer and enable personal, individual and emotional customer communication – supported by machine learning.
Tobias Buxhoidt and Julian Krenge got to know each other through the matchmaking of EU promotion program “SpeedUp Europe”.
Anton Eder then came on board via a classic job advertisement on the start-up scene and became the third founder.
Thanks to their experience in the field of logistics, the three recognised, in 2014, that the time had come for a change in how things traditionally operate.
The idea of parcelLab was then born following conversations with retailers who complained about a lack of transparency across the customer journey & that good customer experience ends during shipping.
Today we help brands and retailers who want to offer their customers an outstanding shopping experience – from checkout to shipping and returns.
We are the experts for post-purchase communication and create outstanding new shopping experiences every day.
Tobias BuxhoidtFounder & CEO
Julian KrengeFounder & CTO
Anton EderFounder & COO
Thiago TausendfreundSolution Architect
Andrej FritzSoftware Engineer
Dennis SchröderSoftware Engineer
Benedikt StanglSoftware Engineer
Lena Kuttig-YaziciSolution Architect
Julia HenryPost-Purchase Manager
Laura GesslerHead of HR & Talent Acquisition
Huyen TranAccounting Specialist
Corinna BihlerOnline Marketing Manager
Benedikt LangTeam Lead B2B Lead Generation
David GasserSoftware Engineer
Matthew MaginnissSoftware Engineer
Simon HüskenSoftware Engineer
Sherine El TarahonyBusiness & Innovation Manager
Susanne BrennerTechnical Account Manager
Björn JansenEntrepreneur in Residence
Marco AbelsData Protection Officer
Christoph PirklHead of Sales
Katharine BiggsUK Content & Marketing Manager
Angus KnightsUK Partnership Manager
Tom McGurkUK Partnership Manager
Denisa MateiSoftware Engineer
Donatas SimkusUK Marketing Manager
Andreas SchormüllerSoftware Engineer
Konstantin BaumerSoftware Engineer
Wolfgang WastlschmidTechnical Account Manager
Isabel DennigSolution Sales Manager
Conor McGrathHead of UK Customers
Julian HermannJunior Software Engineer
Mark Guy Gerard CamilleriHead of International Customers
Andreas HönleSoftware Engineer
Andre MuellerSoftware Engineer
Dmitrii PochtennovSoftware Engineer
Benjamin SunderlandSoftware Engineer
Dominik MeyerProduct Owner
Luca CarligSoftware Engineer
Dora BirnaDirector of Marketing & Growth EMEA
Alioun DiagneSoftware Engineer
Caroline HeilTeam Lead Technical Account Management
Matthew SpeightUK & Nordics Technical Account Manager
Jacob GillisUK Client Partnership Manager
Fabian BerlingerHead of Finance
Julian KollerLead Generation Manager
Markus SchösserSolution Sales Manager
Sadia KhattakUK Client Partnership Manager
Claire WaluubeCustomer Success Manager
Malin JonssonNordics Client Partnership Manager
Erik VonkUK Business Development Manager
Thomas LewandowskiFR Solution Sales Manager
Benjamin GriffithsHR Manager
Alexis QuilichiniFR Solution Sales Manager
Benjamin LefebvreFR Sales Development Representative
John CastiglioneUS Director of Sales and Business Development
Max SchmittPartner Manager
Simon CzarneckiProcess Owner and Project Specialist
Cedric SchörkenSales Assistant
Hanh-Nguyen DangFR Marketing Manager
Thomas WagenerHead of Customer Success
Bruno de AvizGraphic Designer
Patrick ElgertTechnical Account Manager
Melanie MarrazzoJunior Sales Manager
Felicitas SchweikerVP of People, Operations, Culture
Jérémie SeroutFR Solution Sales Manager
Annaëlle BrionneFR Marketing Assistant
Rayane HoumourFR Business Developer
Domenico CapanoProduct Assistant
Jeremy SzabóCustomer Service Expert B2B
Emre YilmazIT Systems Operator
Laura PhysickUK Content Marketing Writer
Mattia PerraIT Junior Sales Manager
Suman VaratharajaUK Technical Account Manager
Camille DieudéFR Business Developer (SDR) Stage
Interested in joining us?
Starting as 3 founders, parcelLab now employs over 80 post-purchase experts.
Not only is the team growing daily, but also our customer base and vision!
The idea of parcelLab is born
Approval of E4 support for product development
First customers test our solution
We bring investors on board to further accelerate our growth
We have more than 100 online shops live
We are bursting at the seams and move into our new office at Munich central station.
Two of our founders explore the American market thanks to German Accelerator
We have over 250 online shops live
We celebrate our 3-year anniversary with 20 colleagues
Participation 1st batch of the Retailtech Hub
Series A funding with existing investors and Takkt & Coparion
Move to the new office in Munich Schillerstraße
Market entry in UK
Opening of UK Office in London
Participation in the Lafayette Plug & Play acceleration program in Paris
Participation of SAP.io Foundry program Munich
Series B funding with existing investors and Capnamic Ventures
Opening of French Office in Paris
Opening of US Office in New York
Together we’re working on reinventing customer experience. At our offices in the heart of Munich, London, Paris, and Los Angeles there is plenty of space for creativity, team building and friendship and relaxation.
Our ideas are self-made, just like our offices.
Want to know more about us?
Please don’t hesitate to contact us or follow us online to get a glimpse inside parcelLab