Hi & Welcome to parcelLab

Every customer is valuable and deserves the best possible shopping experience.
Your customers are as unique as your shopping experience.



in Munich, Germany



in DE, UK, FR, IT, US…



from around the globe

Our Mission

We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience

With real-time monitoring of every single order, we identify relevant events for the customer and enable personal, individual and emotional customer communication – supported by machine learning.

Our Story

Tobias Buxhoidt and Julian Krenge got to know each other through the matchmaking of EU promotion program “SpeedUp Europe”.
Anton Eder then came on board via a classic job advertisement on the start-up scene and became the third founder.

Thanks to their experience in the field of logistics, the three recognised, in 2014, that the time had come for a change in how things traditionally operate.
The idea of parcelLab was then born following conversations with retailers who complained about a lack of transparency across the customer journey & that good customer experience ends during shipping.

Today we help brands and retailers who want to offer their customers an outstanding shopping experience – from checkout to shipping and returns.

Our Team

We are the experts for post-purchase communication and create outstanding new shopping experiences every day.

Tobias Buxhoidt

Founder & CEO

Julian Krenge

Founder & CTO

Anton Eder

Founder & COO

Thiago Tausendfreund

Solution Architect

Andrej Fritz

Software Developer

Dennis Schröder

Software Developer

Benedikt Stangl

Software Developer

Lena Kuttig-Yazici

Solution Architect

Julia Henry

Post-Purchase Manager

Laura Gessler

Head of HR & Talent Acquisition

Huyen Tran

Feel Good Manager

Corinna Bihler

Online Marketing Manager

Eleonore Aschenbrenner

Head of Marketing

Benedikt Lang

Team Lead B2B Lead Generation

Sebastian Hecker

Product Owner

Matthew Maginniss

Software Developer

Simon Hüsken

Software Developer

Sherine El Tarahony

Client Partnership Manager

Susanne Brenner

Technical Account Manager

Georg Wild

Software Developer

David Gasser

Software Developer

Marco Abels

Data Protection Officer

Christoph Pirkl

Head of Sales

Tom McGurk

UK Partnership Manager

Angus Knights

UK Partnership Manager

Katharine Biggs

UK Content & Marketing Manager

Denisa Matei

Software Developer

Donatas Simkus

UK Marketing Manager

Konstantin Baumer

Software Developer

Björn Jansen

Entrepreneur in Residence

Wolfgang Wastlschmid

Technical Account Manager

Andreas Schormüller

Software Developer

Robin Marsch

Design & Marketing Assistant

Isabel Dennig

Solution Sales Manager

Conor McGrath

Head of Clients – UK & Nordics

Mark Guy Gerard Camilleri

Head of International Customers

Andreas Hönle

Software Developer

Dennis Zaremba

Junior Marketing Manager

Julian Hermann

Junior Fullstack Developer

Andre Mueller

Fullstack Software Developer

Benjamin Sunderland

Fullstack Software Developer

Dominik Meyer

Product Owner

Luca Carlig

Fullstack Software Developer

Felipa Reinlein

Marketing Assistant

Alioun Diagne

Fullstack Software Developer

Dimitrii Pochtennov

Fullstack Developer

Matthew Speight

UK & Nordics Technical Account Manager

Jacob Gillis

UK Client Partnership Manager

Anna Naydenova

Country Manager France

Julian Koller

Sales Enablement Manager

Caroline Heil

Team Lead Technical Account Management

Markus Schösser

Solution Sales Manager

Fabian Berlinger

Head of Finance

Claire Waluube

Customer Success Manager

Malin Jonsson

Client Partnership Manager Nordics

Erik Vonk

UK Business Development Manager

Sadia Khattak

UK Client Partnership Manager

Thomas Lewandowski

FR Solution Sales Manager

Alexis Quilichini

FR Solution Sales Manager

Benjamin Lefebvre

FR Sales Development Representative

Benjamin Griffiths

HR Manager

John Castiglione

US Director of Sales and Business Development
Interested in joining us?

Our history

Starting as 3 founders, parcelLab now employs over 60 post-purchase experts.
Not only is the team growing daily, but also our customer base and vision!

August 2014

The idea of parcelLab is born

November 2014

Approval of E4 support for product development

July 2015

First customers test our solution

September 2016

We bring investors on board to further accelerate our growth

November 2016

We have more than 100 online shops live

January 2017

We are bursting at the seams and move into our new office at Munich central station.

April 2017

Two of our founders explore the American market thanks to German Accelerator

June 2017

We have over 250 online shops live

August 2017

We celebrate our 3-year anniversary with 20 colleagues

October 2017

Participation 1st batch of the Retailtech Hub

December 2017

Series A funding with existing investors and Takkt & Coparion

May 2018

Move to the new office in Munich Schillerstraße

July 2018

Market entry in UK

November 2018

Opening of UK Office in London

March 2019

Participation in the Lafayette Plug & Play acceleration program in Paris

August 2019

Participation of SAP.io Foundry program Munich

October 2019

Series B funding with existing investors and Capnamic Ventures

February 2020

Opening of French Office in Paris

April 2020

Opening of US Office in Los Angeles

Our Offices

Together we’re working on reinventing customer experience. At our offices in the heart of Munich, London and Paris, there is plenty of space for creativity, team building and friendship and relaxation.
Our ideas are self-made, just like our offices.

Munich 🍻

parcelLab GmbH
Schillerstr. 23a
80336 Munich

Los Angeles 🎥

parcelLab Inc.
Los Angeles, California

London 💂🏻

parcelLab Ltd.
12 Hammersmith Grove
W6 7AP London

Paris 🇫🇷

parcelLab SAS.
Lafayette Plug and Play
32 Rue de Paradis
75010 Paris


Learn more about what we do and see some examples

See how our fully customisable platform for enterprise retailers creates customer experiences, tailored exactly to your needs.

Want to know more about us?

Please don’t hesitate to contact us or follow us online to get a glimpse inside parcelLab