Every customer is valuable and deserves the best possible shopping experience

Your customers are as unique as their shopping experience

Our mission

We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience

With real-time monitoring of every single order, we identify relevant events for the customer and enable a personal, individual and emotional customer communication – supported by machine learning.

Our Team

We are the experts for post-purchase communication and create new and outstanding shopping experiences every day.

Tobias Buxhoidt

Founder & CEO

Julian Krenge

Founder & CTO

Anton Eder

Founder & COO

Thiago Tausendfreund

Solution Architect

Andrej Fritz

Software Developer

Dennis Schröder

Software Developer

Benedikt Stangl

Software Developer

Lena Kuttig

Solution Architect

Julia Henry

Post-Purchase Manager

Laura Gessler

Head of HR & Talent Acquisition

Huyen Tran

Feelgood Manager

Corinna Bihler

Online Marketing Manager

Eleonore Aschenbrenner

Head of Marketing

Benedikt Lang

Team Lead B2B Lead Generation

Sebastian Hecker

Product Owner

Matthew Maginniss

Software Developer

Simon Hüsken

Software Developer

Sherine El Tarahony

Business & Innovation Manager

Susanne Brenner

Technical Account Manager

Georg Wild

Software Developer

David Gasser

Software Developer

Marco Abels


Christoph Pirkl

Teamleiter Sales & Partner Mngt. DACH

Tom McGurk

UK Partnership Manager

Angus Knights

UK Partnership Manager

Katharine Biggs

UK Content & Marketing Manager

Denisa Matei

Software Developer

Donatas Simkus

UK Marketing Manager

Konstantin Baumer

Software Developer

Björn Jansen

Entrepreneur in Residence

Wolfgang Wastlschmid

Technischer Account Manager

Andreas Schormüller

Software Developer

Robin Marsch

Design & Marketing Assistant

Isabel Dennig

Solution Architect

Conor McGrath

Head of UK Customers

Mark Guy Gerard Camilleri

Head of International Customers

Andreas Hönle

Software Developer

Dennis Zaremba

Junior Marketing Manager

Julian Hermann

Junior Fullstack Developer

Andre Mueller

Fullstack Software Developer

Benjamin Sunderland

Fullstack Software Developer

Dominik Meyer

Product Owner

Luca Carlig

Fullstack Software Developer

Felipa Reinlein

Marketing Assistant

Alioun Diagne

Fullstack Software Developer

Dimitrii Pochtennov

Fullstack Developer

Matthew Speight

UK Technical Account Manager

Jacob Gillis

UK Client Partnership Manager

Anna Naydenova

Country Manager France

Julian Koller

Sales Enablement Manager

Let’s connect

From trade fairs to office construction, we share everything with our customers. On our Instagram account we show what the team does inside and outside.

Our Offices

Together we are working on a great thing in the heart of Munich and London. There is plenty of space for creativity, team building and relaxation so that everyone feels good. Our ideas are self-made, just like our offices.

Munich 🍻

parcelLab GmbH
Schillerstr. 23a
80336 Munich

London 💂🏻

parcelLab Ltd.
Office No. 02-120, 
12 Hammersmith Grove
W6 7AP London

Our History

Starting with 3 founders we are today more than 50 experts in the field of post-purchase. But not only the team is growing, our customer base and our ideas are also growing every day.


August 2014

The idea of parcelLab is born

November 2014

Approval of E4 support for product development

July 2015

First customers test our solution

September 2016

We bring investors on board to further accelerate our growth

November 2016

We have more than 100 online shops live

January 2017

We are bursting at the seams and move into our new office at Munich central station.

April 2017

Two of our founders explore the American market thanks to German Accelerator

June 2017

We have over 250 online shops live

August 2017

We celebrate our 3-year anniversary with 20 colleagues

October 2017

Participation 1. batch of the Retailtech Hub

December 2017

Series A funding with existing investors and Takkt & Coparion

May 2018

Move to the new office in Munich Schillerstraße

July 2018

Market entry in UK

November 2018

Opening of UK Office in London

March 2019

Participation in the Lafayette Plug & Play acceleration program in Paris

August 2019

Participation in SAP.io Foundry program Munich

October 2019

Series B funding with existing investors and Capnamic Ventures

Schedule live demo

We are happy to introduce you to parcelLab in a live demo. Just sign up using the form, a sales representative will get in touch with you shortly.