Hi & Welcome to parcelLab

Every customer is valuable and deserves the best possible shopping experience.
Your customers are as unique as your shopping experience.



in Munich, Germany



in DE, UK, FR, IT, US…



from around the globe

Our Mission

We connect online retailers with their customers to help them exceed the limits of the best possible shopping experience

With real-time monitoring of every single order, we identify relevant events for the customer and enable personal, individual and emotional customer communication – supported by machine learning.

Our Story

Tobias Buxhoidt and Julian Krenge got to know each other through the matchmaking of EU promotion program “SpeedUp Europe”.
Anton Eder then came on board via a classic job advertisement on the start-up scene and became the third founder.

Thanks to their experience in the field of logistics, the three recognised, in 2014, that the time had come for a change in how things traditionally operate.
The idea of parcelLab was then born following conversations with retailers who complained about a lack of transparency across the customer journey & that good customer experience ends during shipping.

Today we help brands and retailers who want to offer their customers an outstanding shopping experience – from checkout to shipping and returns.

Our Team

We are the experts for post-purchase communication and create outstanding new shopping experiences every day.

Tobias Buxhoidt

Founder & CEO

Julian Krenge

Founder & CTO

Anton Eder

Founder & COO

Thiago Tausendfreund

Solution Architect

Andrej Fritz

Software Engineer

Dennis Schröder

Software Engineer

Benedikt Stangl

Software Engineer

Lena Kuttig-Yazici

Solution Architect

Julia Henry

Post-Purchase Manager

Laura Gessler

Head of HR & Talent Acquisition

Huyen Tran

Accounting Specialist

Corinna Bihler

Online Marketing Manager

Benedikt Lang

Team Lead B2B Lead Generation

David Gasser

Software Engineer

Matthew Maginniss

Software Engineer

Simon Hüsken

Software Engineer

Marco Abels

Data Protection Officer

Susanne Brenner

Technical Account Manager

Björn Jansen

Entrepreneur in Residence

Donatas Simkus

UK Marketing Manager

Christoph Pirkl

Head of Sales

Katharine Biggs

UK Content & Marketing Manager

Angus Knights

UK Partnership Manager

Tom McGurk

UK Partnership Manager

Denisa Matei

Software Engineer

Wolfgang Wastlschmid

Technical Account Manager

Andreas Schormüller

Software Engineer

Konstantin Baumer

Software Engineer

Julian Hermann

Junior Software Engineer

Isabel Dennig

Solution Sales Manager

Conor McGrath

Head of UK Customers

Andreas Hönle

Software Engineer

Mark Guy Gerard Camilleri

Head of International Customers

Dominik Meyer

Product Owner

Andre Mueller

Software Engineer

Dmitrii Pochtennov

Software Engineer

Benjamin Sunderland

Software Engineer

Matthew Speight

UK & Nordics Technical Account Manager

Luca Carlig

Software Engineer

Dora Birna

Director of Marketing & Growth EMEA

Alioun Diagne

Software Engineer

Caroline Heil

Team Lead Technical Account Management

Fabian Berlinger

Head of Finance

Jacob Gillis

UK Client Partnership Manager

Thomas Lewandowski

FR Solution Sales Manager

Julian Koller

Lead Generation Manager

Markus Schösser

Solution Sales Manager

Claire Waluube

Customer Success Manager

Alexis Quilichini

FR Solution Sales Manager

Malin Jonsson

Nordics Client Partnership Manager

Erik Vonk

UK Business Development Manager

John Castiglione

US Director of Sales and Business Development

Benjamin Griffiths

HR Manager

Felicitas Schweiker

VP of People, Operations, Culture

Benjamin Lefebvre

FR Sales Development Representative

Cedric Schörken

Sales Assistant

Max Schmitt

Partner Manager

Simon Czarnecki

Process Owner and Project Specialist

Laura Physick

UK Content Marketing Writer

Hanh-Nguyen Dang

FR Marketing Manager

Thomas Wagener

Head of Customer Success

Bruno de Aviz

Graphic Designer

Patrick Elgert

Technical Account Manager

Michael Gueye

Product Expert

Jérémie Serout

FR Solution Sales Manager

Domenico Capano

Product Assistant

Emre Yilmaz

IT Systems Operator

Jeremy Szabó

Customer Service Expert B2B

Camille Dieudé

FR Business Developer (SDR) Stage

Mattia Perra

IT Junior Sales Manager

Suman Varatharaja

UK Technical Account Manager

Emilie Mahieu

Junior Technical Account Manager

Dianelys Mazquiaran

Technical Account Manager

Elisa Meyer

Technical Account Management Assistant

Dennis Weber

Junior Data Scientist

Marius Anft

Product Owner

Amina Saoud

FR Marketing Assistant Stage

Estelle Lara

FR Marketing Assistant Stage

Anton Jasch

Sales Manager

Luca Speeter

Frontend Developer

Jeevan Jelaindren

Marketing Assistant
Interested in joining us?

Our history

Starting as 3 founders, parcelLab now employs over 80 post-purchase experts.
Not only is the team growing daily, but also our customer base and vision!

August 2014

The idea of parcelLab is born

November 2014

Approval of E4 support for product development

July 2015

First customers test our solution

September 2016

We bring investors on board to further accelerate our growth

November 2016

We have more than 100 online shops live

January 2017

We are bursting at the seams and move into our new office at Munich central station.

April 2017

Two of our founders explore the American market thanks to German Accelerator

June 2017

We have over 250 online shops live

August 2017

We celebrate our 3-year anniversary with 20 colleagues

October 2017

Participation 1st batch of the Retailtech Hub

December 2017

Series A funding with existing investors and Takkt & Coparion

May 2018

Move to the new office in Munich Schillerstraße

July 2018

Market entry in UK

November 2018

Opening of UK Office in London

March 2019

Participation in the Lafayette Plug & Play acceleration program in Paris

August 2019

Participation of SAP.io Foundry program Munich

October 2019

Series B funding with existing investors and Capnamic Ventures

February 2020

Opening of French Office in Paris

April 2020

Opening of US Office in New York

Our Offices

Together we’re working on reinventing customer experience. At our offices in the heart of Munich, London, Paris, and Los Angeles there is plenty of space for creativity, team building and friendship and relaxation.
Our ideas are self-made, just like our offices.

Munich 🍻

parcelLab GmbH
Kapellenweg 6
81371 Munich

New York 🍎

parcelLab Inc.
101 Avenue of the Americas
New York, NY 10013

London 💂🏻

parcelLab Ltd.
12 Hammersmith Grove
W6 7AP London

Paris 🇫🇷

parcelLab SAS.
Lafayette Plug and Play
32 Rue de Paradis
75010 Paris


Learn more about what we do and see some examples

See how our fully customisable platform for enterprise retailers creates customer experiences, tailored exactly to your needs.

Want to know more about us?

Please don’t hesitate to contact us or follow us online to get a glimpse inside parcelLab