Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Celebrating 5 years of parcelLab!
Celebrating 5 years of parcelLab!
5 years ago our founders Anton Eder, Tobias Buxhoidt and Julian Krenge founded the idea of parcelLab. What’s…
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Why omnipresent customer support provides a better service experience
Why omnipresent customer support provides a better service experience
Ever felt lost and overwhelmed when wanting to order something online? The variety of products…
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Why retailers need to support the elderly and vulnerable online
Why retailers need to support the elderly and vulnerable online
As we enter July and the 4th month of lockdown in the UK, shops are…
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Free shipping in online retail – status quo and customer expectations?
Free shipping in online retail – status quo and customer expectations?
“Free shipping!” or “Free shipping for orders over 20 euros!” – we like to read…
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How do retailers get Track & Trace problem under control?
How do retailers get Track & Trace problem under control?
All retailers claim that they want to offer their customers an optimal shopping experience, but…
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These 5 customer touchpoints increase the repurchase rate
These 5 customer touchpoints increase the repurchase rate
What happens after the order is sent? For many online retailers, contact with customers breaks…
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5 customer touch points that will boost your repurchase rate
5 customer touch points that will boost your repurchase rate
Retail brands spend considerable time and effort optimizing customer touch points before and during the…
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E-commerce shipping study – 2018 vs. 2020
E-commerce shipping study – 2018 vs. 2020
Back in 2018, we conducted an Research •
Returns in e-commerce – which online store is the best?
Returns in e-commerce – which online store is the best?
Online retailers know that the topic of returns simply never gets old. The number of…
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7 post-sales experience recommendations for fashion brands
7 post-sales experience recommendations for fashion brands
Are the largest fashion retailers in the UK creating best-in-class customer experiences after checkout? Put simply: no! In order to pinpoint the…
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Same-day delivery and express delivery – a review of the situation
Same-day delivery and express delivery – a review of the situation
The party is taking place in the evening, but a few important utensils are still…
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How do retailers get to grips with the track & trace problem?
How do retailers get to grips with the track & trace problem?
All retailers preach that they want to offer their customers an optimal shopping experience, but…
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Shoe Zone and parcelLab: A seamless transition from offline to online retail in the age of Covid-19
Shoe Zone and parcelLab: A seamless transition from offline to online retail in the age of Covid-19
The corona virus has changed the way the British public shops – perhaps forever. When…
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Shoe Zone and parcelLab: Taking offline business online seamlessly during Covid-19
Shoe Zone and parcelLab: Taking offline business online seamlessly during Covid-19
Coronavirus has changed the way the UK population shops – perhaps for forever. When Boris…
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Interview with Tobias Buxhoidt: Why retailers should manage the customer experience themselves
Interview with Tobias Buxhoidt: Why retailers should manage the customer experience themselves
To stand out from the competition, it is important to offer customers an optimal customer…
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