Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Free shipping in online retail – status quo and customer expectations?
Free shipping in online retail – status quo and customer expectations?
“Free shipping!” or “Free shipping for orders over 20 euros!” – we like to read…
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How do retailers get Track & Trace problem under control?
How do retailers get Track & Trace problem under control?
All retailers claim that they want to offer their customers an optimal shopping experience, but…
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These 5 customer touchpoints increase the repurchase rate
These 5 customer touchpoints increase the repurchase rate
What happens after the order is sent? For many online retailers, contact with customers breaks…
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5 customer touch points that will boost your repurchase rate
5 customer touch points that will boost your repurchase rate
Retail brands spend considerable time and effort optimizing customer touch points before and during the…
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E-commerce shipping study – 2018 vs. 2020
E-commerce shipping study – 2018 vs. 2020
Back in 2018, we conducted an Research •
Returns in e-commerce – which online store is the best?
Returns in e-commerce – which online store is the best?
Online retailers know that the topic of returns simply never gets old. The number of…
Returns
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7 post-sales experience recommendations for fashion brands
7 post-sales experience recommendations for fashion brands
Are the largest fashion retailers in the UK creating best-in-class customer experiences after checkout? Put simply: no! In order to pinpoint the…
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Same-day delivery and express delivery – a review of the situation
Same-day delivery and express delivery – a review of the situation
The party is taking place in the evening, but a few important utensils are still…
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How do retailers get to grips with the track & trace problem?
How do retailers get to grips with the track & trace problem?
All retailers preach that they want to offer their customers an optimal shopping experience, but…
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Shoe Zone and parcelLab: A seamless transition from offline to online retail in the age of Covid-19
Shoe Zone and parcelLab: A seamless transition from offline to online retail in the age of Covid-19
The corona virus has changed the way the British public shops – perhaps forever. When…
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Shoe Zone and parcelLab: Taking offline business online seamlessly during Covid-19
Shoe Zone and parcelLab: Taking offline business online seamlessly during Covid-19
Coronavirus has changed the way the UK population shops – perhaps for forever. When Boris…
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Interview with Tobias Buxhoidt: Why retailers should manage the customer experience themselves
Interview with Tobias Buxhoidt: Why retailers should manage the customer experience themselves
To stand out from the competition, it is important to offer customers an optimal customer…
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parcelLab is among the top 10 start-ups worldwide
parcelLab is among the top 10 start-ups worldwide
We are pleased to announce that we are among the top 50 global startups operating…
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Have delivery attempts decreased and what do customers really want from retailers right now?
Have delivery attempts decreased and what do customers really want from retailers right now?
E-commerce as we know it has changed completely in the weeks since lockdown was introduced…
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How to effectively reduce WISMO
How to effectively reduce WISMO
Customer experience continues to be a hot topic. Retailers who invest in creating enjoyable customer…
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