Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
25 years of online trade – the development of e-commerce
25 years of online trade – the development of e-commerce
E-commerce is now a quarter of a century old. It’s hard to believe that online…
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The perfect shipping communication – this is how it works
The perfect shipping communication – this is how it works
Shipping is one of the most emotional parts of the customer journey and the key…
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Lidl adds more innovation to post-purchase communications with a Facebook Messenger Chatbot
Lidl adds more innovation to post-purchase communications with a Facebook Messenger Chatbot
We doubt there is a retailer out there who would turn down increased customer satisfaction…
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5 Steps to Gaining Repeat Customers
5 Steps to Gaining Repeat Customers
So, why are repeat customers so important?
Repeat customers are vital to your business as…
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Parcel delivery and no one at home – what to do?
Parcel delivery and no one at home – what to do?
Finally, the long-awaited package is supposed to arrive. But that’s exactly when no one is…
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How-to: 4 tips for the summer slump in online retailing
How-to: 4 tips for the summer slump in online retailing
Online retail is subject to strong sales fluctuations in the summer: The summer slump! Many…
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Customer communication in online retail – more personalization pays off
Customer communication in online retail – more personalization pays off
Proper communication with (potential) customers is increasingly important for online retailers. They should not forget…
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B2B Online Shop – Why these retailers should also enter the e-commerce business
B2B Online Shop – Why these retailers should also enter the e-commerce business
Online stores in the B2C sector are already booming and generating considerable sales. In the…
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How do UK and German retailers differ in checkout, shipping and returns performance? (Infographic)
How do UK and German retailers differ in checkout, shipping and returns performance? (Infographic)
parcelLab’s UK and DE E-Commerce Shipping Studies analysed the top 100 online shops in each…
Returns
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Why should online retailers rely on multiple shipping service providers?
Why should online retailers rely on multiple shipping service providers?
Whether online retailers offer their customers the choice of several shipping service providers is up…
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What it means when retailers don’t open an online store
What it means when retailers don’t open an online store
Two-track operation is advisable. This is true at least for the retail sector. Many of…
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Online trade and stationary trade – how retailers can combine the two
Online trade and stationary trade – how retailers can combine the two
They are very much opposites and, above all, great competitors: Online retail and brick-and-mortar retail.…
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parcelLab heads to Deliver, Lisbon
parcelLab heads to Deliver, Lisbon
International leaders in e-commerce and logistics will come together this June for the fourth edition…
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Brexit: What impact will it have on online retail in Germany?
Brexit: What impact will it have on online retail in Germany?
With a share of 52 percent, the British decided to leave the European Union in…
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Subscription commerce – how the trend becomes a successful business model
Subscription commerce – how the trend becomes a successful business model
Shopping without ordering? This trend is becoming increasingly popular. We’re talking about subscription commerce. Whether…
Trends
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Abandoned purchases in e-commerce – recognizing and solving problems
Abandoned purchases in e-commerce – recognizing and solving problems
A bulging shopping cart and then another click on the “Buy” button – that would…
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