parcelLab is among the top 10 start-ups worldwide
parcelLab is among the top 10 start-ups worldwide

We are pleased to announce that we are among the top 50 global startups operating…

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How to effectively reduce WISMO
How to effectively reduce WISMO

Customer experience continues to be a hot topic. Retailers who invest in creating enjoyable customer…

Research
Customer Experience Trends – DHL no longer delivers via cash on delivery
Customer Experience Trends – DHL no longer delivers via cash on delivery

Here are the latest trends summarized for you by the expert for after-sales customer experience.…

Trends
Sustainability in e-commerce: How can online retailers make their business greener?
Sustainability in e-commerce: How can online retailers make their business greener?

Shopping online is quick, easy and uncomplicated. Plus, there’s an indescribable satisfaction from being…

Research
3 tips to increase the retention rate in e-commerce
3 tips to increase the retention rate in e-commerce

Winning loyal customers in e-commerce is becoming more difficult every year. This makes it…

Research
Valentine’s Day in e-commerce (infographic)
Valentine’s Day in e-commerce (infographic)

After Christmas and birthdays, Valentine’s Day is the most important occasion for ordering gifts…

Research
The perfect shipping communication: What does it look like?
The perfect shipping communication: What does it look like?

Shipping is one of the most emotional parts of the customer journey and the…

Research
Learning From the Best: UK E-Commerce Shipping Study 2020: Fashion Edition
Learning From the Best: UK E-Commerce Shipping Study 2020: Fashion Edition

What is the state of delivery and returns for UK fashion retailers? Are fashion retailers…

Research
parcelLab wins Smart Solution Award 2019
parcelLab wins Smart Solution Award 2019

At the supply chain summit “EXCHAiNGE”, the specialist for smart shipping communication, parcelLab, was awarded…

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Key Findings – UK E-Commerce Shipping Study 2020: Fashion Edition
Key Findings – UK E-Commerce Shipping Study 2020: Fashion Edition

How are the UK’s top fashion retailers performing in the areas of checkout, shipping and…

Research
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