Chal-Tec wants to offer its customers an outstanding shopping experience through seamless and transparent customer interaction, no matter which logistics provider or online shop is responsible for package delivery.
Modern e-commerce strategies are combined with established and successful trading concepts. Being a pioneer in many ways, Chal-Tec makes new innovations in logistics as well as in sales.
At Chal-tec, we recognize that only satisfied customers become returning customers. The delivery process certainly has a extensive influence on customer service inquiries.
Using parcelLab´s service, Chal-Tec unifies all customer interactions in 12 languages, providing proactive shipping information in case of delays as well as due to potential alternative delivery arrangements (e.g. neighbor, shop, other desired location). This is the kind of information customers are really interested in. Since August 2015, parcelLab has reduced delivery related customer service inquiries by 24%.
Furthermore, parcelLab´s service can be used for extensive monitoring of all carrier’s delivery times and performances. In the long run, the indication of delivery times will be integrated into the website so customers will know about their order’s arrival while adding goods to their shopping cart. In collaboration with parcelLab, Chal-Tec could reduce customer inquiries dramatically and considerably decrease expenses.