Improve Customer Experience
Our products enable you to deliver your consumers a personalized post-purchase experience, so you can delight them at every touchpoint.Book a demo
Create Unique Post-Purchase Journeys
parcelLab products empower you to develop differentiated journeys for each customer segment, leading to happy, repeat customers and providing upsell / cross-sell opportunities.
Keep Your Consumers Informed
Delight customers by providing proactive communications about their orders and keeping them informed, which leads to increased customer satisfaction, engagement and brand loyalty
Deliver an Excellent Customer Experience
parcelLab helps companies provide a high-end experience and increase the number of high-engagement touchpoints, driving further orders and ensuring maximal control of the brand experience.
Break Down Data Silos
By gathering additional data and connecting with your wider enterprise technology stack, we enable you to leverage existing systems and data to deliver better business outcomes.
Order Status Page
In your brand look and voice, customers have a consistent experience that drives traffic to your web shop.
Delivered through parcelLab’s ESP or standard third-party integrations, so your consumers stay informed and happy.
Digital Returns Portal
Embeds streamlined returns with item selection, methods, label/QR codes, and local drop-offs for sustainability.
Update customers via their preferred channel: chatbot, SMS, mobile app push and alternative messaging services.
Customer Service Portal
Make it easy for reps to access order, shipping, and customer communication history all in one place, quickly resolving incoming inquiries.
Reporting & Analytics
Full visibility of carrier SLAs, historical performance, customer promise attainment and more.
Customer Experience Metrics
FARFETCH: Controlling the customer journey resulted in 72% positive feedback
We believe that the customer experience should be from the FARFETCH brand. One of the challenges of FARFETCH’s pioneering business model, combined with an intricate fulfillment chain, is being able to communicate this complexity to our customers. Therefore it’s important to have the FARFETCH brand in front of our customers, which parcelLab enables us to do.Read the story
Hessnatur: Targeted timing yields a +365% increase in ratings
When it comes to asking for product reviews, it’s all about the right timing. With parcelLab, we have tailored the shipping communication to the various stages of the process and our request reaches our customers exactly when they are happy to hold their parcel in their hands and are really ready to evaluate and give feedback.Read the story
Gravis: Control over customer contact increases reviews by 127%
parcelLab provides all parties with more transparency in the otherwise opaque shipping process. The customers know the current status of their order and we know whether everything is running smoothly with our logistics partners. In addition, we are now learning much more about what our customers think about us. This is a real win-win situation for everyone.Read the story
Frequently Asked Questions
parcelLab products keep your consumers informed, so they feel confident and informed about their orders at every step of the journey. Additionally, you can build customer post-purchase journeys for each customer segment – without technical knowledge – so they receive the optimal personalized high-end experience. When your consumers have inbound inquiries, our solutions enable support to quickly resolve the calls in a short amount of time by providing detailed order / return information at their fingertips.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo