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Improve Customer Experience

Our products enable you to deliver your consumers a personalized post-purchase experience, so you can delight them at every touchpoint.

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Create Unique Post-Purchase Journeys

parcelLab products empower you to develop differentiated journeys for each customer segment, leading to happy, repeat customers and providing upsell / cross-sell opportunities.

Keep Your Consumers Informed

Delight customers by providing proactive communications about their orders and keeping them informed, which leads to increased customer satisfaction, engagement and brand loyalty

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Deliver an Excellent Customer Experience

parcelLab helps companies provide a high-end experience and increase the number of high-engagement touchpoints, driving further orders and ensuring maximal control of the brand experience.

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Break Down Data Silos

By gathering additional data and connecting with your wider enterprise technology stack, we enable you to leverage existing systems and data to deliver better business outcomes.

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Features

Order Status Page

Order Status Page

In your brand look and voice, customers have a consistent experience that drives traffic to your web shop.

Unlimited Emails

Unlimited Emails

Delivered through parcelLab’s ESP or standard third-party integrations, so your consumers stay informed and happy. 

Configuration

Digital Returns Portal

Embeds streamlined returns with item selection, methods, label/QR codes, and local drop-offs for sustainability.

Trigger Builder

Multichannel Communications

Update customers via their preferred channel: chatbot, SMS, mobile app push and alternative messaging services.

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Customer Service Portal

Make it easy for reps to access order, shipping, and customer communication history all in one place, quickly resolving incoming inquiries.

Low Latency API

Reporting & Analytics

Full visibility of carrier SLAs, historical performance, customer promise attainment and more.

Customer Experience Metrics

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FARFETCH: Controlling the customer journey resulted in 72% positive feedback

Hessnatur: Targeted timing yields a +365% increase in ratings

Gravis: Control over customer contact increases reviews by 127%

Frequently Asked Questions

Why are parcelLab’s Customer Experience products superior?

parcelLab products keep your consumers informed, so they feel confident and informed about their orders at every step of the journey.  Additionally, you can build customer post-purchase journeys for each customer segment – without technical knowledge – so they receive the optimal personalized high-end experience.  When your consumers have inbound inquiries, our solutions enable support to quickly resolve the calls in a short amount of time by providing detailed order / return information at their fingertips.

How is parcelLab different from other vendors?

While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.

What’s the effort involved in implementing parcelLab Products?

Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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