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Vonage
Vonage is a cloud communications platform that makes communications more flexible, intelligent, and personal for retailer.
Deliver Engaging Experiences with Vonage & parcelLab
Improve the way you communicate with customers post-purchase by integrating Vonage with parcelLab. Send proactive SMS and push notifications about order and return statuses to decrease WISMO inquiries and improve the customer experience.
What is this Integration Used for?
The Vonage and parcelLab integration empowers retailers to deliver engaging and timely post-purchase SMS notifications that drive customer engagement and loyalty. With parcelLab’s intuitive post-purchase software and Vonage’s Communication APIs, retailers can provide their customers with the post-purchase experience they deserve and increase engagement, conversions, and revenue.
pL Engage
SMS
Vonage <> parcelLab Integration Overview
parcelLab and Vonage improve retailers’ post-purchase experience by enabling them to proactively inform customers about their order status, no matter where in the world they are. Together, retailers can send timely updates to customers on their mobile phones when they are the most engaged.
- Increase customer satisfaction: Provide customers with better transparency and personalization throughout their post-purchase journey.
- Decrease WISMO inquiries: Update customers every step of the way through SMS notifications and alert customers about delays to prevent WISMO calls from happening.
- Boost conversion rates: Send customers to tracking pages hosted on your website that can be tailored by customer segments.
Resources
Vonage Product Overview
Vonage Help Center
