Post-Purchase Success Podcast: How is TikTok Transforming E-Commerce?

Listen Now

98% deem our shipping information reliable and helpful

About PETER HAHN

They have grown into a successful multi-channel company with over 1,000 employees, operating all over Europe. PETER HAHN has an excellent reputation for providing great value and quality advice. As a business, their objective is to consistently exceed high standards. As a result, the team are always looking for new ways to deliver the best possible service to their customers. That’s why they decided to improve their post-checkout communication to offer a more personalized, valuable experience. They also hoped that creating regular contact with their customers throughout shipping would reduce customer inquiries.

Products Used

engage Engage
Platform Logo Platform

Industry

Fashion & Luxury

parcelLab Impact

73%

of Customers Rate Communication with “very good”

98%

of Customers Rate Communication with “Helpful and Reliable”

61%

Unique Open Rate

Book a Demo

The Challenge

PETER HAHN needed to unify communications across all customer touchpoints to deepen brand loyalty. Our solution effectively addressed this intricate challenge.

Our Solution

Upon swiftly integrating our platform at PETER HAHN, we assisted the company in regaining control of post-purchase communication. This has elevated the quality of the customer journey through personalized touchpoints and alleviated pressure on customer support, with customers receiving proactive shipping updates. Consequently, PETER HAHN is able to uphold its high customer service standards consistently.

The Result

Since the partnership with us, PETER HAHN has consistently garnered positive feedback on its enhanced communications. The results speak for themselves, with 73% of customers rating the communication as "very good" and a whopping 98% finding it "clear and reliable." Our portal empowers the company to effortlessly monitor the shipping process, thereby optimizing customer service.

Book a demo

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

Learn more
engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

Learn more
retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

Learn more