Increase Ecommerce Conversion
Our customers experienced 2-3% higher on-site conversion by providing shoppers with a faster, more confident decision-making experience, and 42% more repeat purchases with personalized post-purchase communications that promote reconversions.Book a demo
Reduce Cart Abandonment
Ease consumer uncertainty that causes cart abandonment and improve customer satisfaction around the delivery process by displaying predictive delivery dates on product detail and checkout pages.
Speed Up Purchasing Decisions
Provide consumers with a faster and more confident decision-making experience by setting clear delivery expectations, which speed up on-site checkout.
Leverage high engagement touchpoints in your post-purchase customer journey to drive traffic back to your web shop and deliver personalized shopping recommendations or targeted offers that accelerate repeat purchases.
Predictive Delivery Date
Displayed on product detail and checkout pages to increase conversion and powered by a machine learning algorithm to give more accurate predictions for a superior customer experience.
Low Latency API
Out-of-the-box API that delivers extremely fast responses (<8 ms) to ensures business-critical product detail page (PDP) and checkout load times.
Machine Learning Algorithm
Random Forest based data model with zip-code level accuracy, ready with only two weeks of retailer-specific training and continuously learning on historical carrier and retailer data.
Configure delivery date predictions with impact factors like warehouse set-up, delivery methods, handling or processing time, and ad hoc adjustments including holidays, delivery method changes, closures, and staffing shortages.
Reporting & Analytics
Full visibility of historical customer promise attainment, segmented by origin, carrier and geography, with Power BI data visualization.
Order Status Page
Enable consumers to self-serve and know the status of orders increasing delivery satisfaction; embedded on your site and with your brand and voice.
Create additional high engagement touchpoints and deliver personalized content such as product recommendations to drive traffic to your web shop and accelerate repeat purchases.
Design personalized customer journeys based on multiple inputs and conditions far beyond simple carrier updates.
Inject specific customer-relevant, order-relevant, or shipment-relevant details within any message to promote reconversions.
Customer Service Portal
Empower frontline agents with access to order, shipping, and customer communication history all in one place, enabling them to focus on value-add activities such as cross- and upselling.
Single Sign-On (SSO)
Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users.
Build highly segmented audiences based on tracking stage, individual rules, or groups of rules.
Create visual campaigns that drive click-through and increase conversion with targeted content in email communications and on the order status page.
Provides end-to-end visibility of campaign performance, so you can track, compare and improve campaigns to increase conversions.
Frequently Asked Questions
Our Convert suite empowers retailers to reduce consumer uncertainty and cart abandonment, and promote faster, more confident decision-making by displaying predictive delivery dates on product detail and checkout pages. The Engage suite leverages high engagement touchpoints to drive traffic and deliver personalized content like shopping recommendations and targeted offers that accelerates reconversion.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab’s Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo