Increase Ecommerce Conversion
Customers saw a 2-3% rise in on-site conversion through a swift decision-making experience and 42% more repeat purchases with personalized post-purchase communications.Book a demo
Reduce Cart Abandonment
Ease consumer uncertainty that causes cart abandonment and improve customer satisfaction around the delivery process by displaying predictive delivery dates on product detail and checkout pages.
Speed Up Purchasing Decisions
Provide consumers with a faster and more confident decision-making experience by setting clear delivery expectations, which speed up on-site checkout.
Leverage high engagement touchpoints in your post-purchase customer journey to drive traffic back to your web shop and deliver personalized shopping recommendations or targeted offers that accelerate repeat purchases.
Predictive Delivery Date
Machine learning powers accurate predictions displayed on product and checkout pages, enhancing conversion and customer experience.
Low Latency API
Out-of-the-box API guarantees <8 ms responses, enabling quick load times for crucial PDP and checkout.
Machine Learning Algorithm
Random Forest model, with zip-code accuracy, is ready post two-week training and continually adapts from historical data.
Configure delivery date predictions considering factors like warehouse setup, processing time, ad hoc adjustments, and various delivery methods.
Order Status Page
Empower consumers with self-serve order status on your branded site to enhance delivery satisfaction.
Generate engaging touchpoints and personalized recommendations to increase webshop traffic and enhance repeat purchases.
Design personalized customer journeys based on multiple inputs and conditions far beyond simple carrier updates.
Inject specific customer-relevant, order-relevant, or shipment-relevant details within any message to promote reconversions.
Customer Service Portal
Equip agents with unified access to order and communication history, enabling a focus on value-add activities like cross- and upselling.
Single Sign-On (SSO)
Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users.
Build highly segmented audiences based on tracking stage, individual rules, or groups of rules.
Design targeted visual campaigns to boost click-throughs and conversions in emails and on status pages.
Provides full campaign visibility, enabling performance tracking and optimization to boost conversions.
Frequently Asked Questions
Our Convert suite empowers retailers to reduce consumer uncertainty and cart abandonment, and promote faster, more confident decision-making by displaying predictive delivery dates on product detail and checkout pages. The Engage suite leverages high engagement touchpoints to drive traffic and deliver personalized content like shopping recommendations and targeted offers that accelerates reconversion.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab’s Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo