Our Culture Principles

At parcelLab, our vision is to create frictionless ecommerce experiences for every customer, every time. To keep us on track, we came together as a team to establish our culture principles.

Our culture principles

Put the Customer at the Heart of Everything We Do

Our success is defined by the value we create for our customers. And every one of us keeps this in mind as we approach our work. We always put the customer at the center of our decisions. Because of this, we’re able to have a greater impact on our customers.


Radical Ownership

We nurture a sense of ownership and autonomy at parcelLab. Each of us is accountable for our results, both the successes and the failures. We use both as an opportunity to make things better.


Challenge Yourself to Do Better Everyday

As a team, we keep pushing, taking initiative, driving our curiosity. We move fast and embrace the change and any challenges that come our way. Together we help build a safe place where everyone can move fast, be challenged, grow, and thrive.


Create Quality Results

Whatever we’re doing, we strive to make it high quality. Whether it’s our product, our customer service, our research, or our website – we work hard to ensure everything we produce is delivered to a high standard.

Open communication

Open Communication

We are open with each other. There are no hidden agendas or games to play. We say what we really think, and we deal with problems directly.

This gives every Crew member the information they need to work autonomously. Everyone has everything they need to make the best decisions.

Our leaders are enablers

Our Leaders are Enablers

Our leaders focus on three things: finding the right people; defining the right strategy and supporting our Crew to do their best work.

In order to achieve this, it is imperative that our leaders are available and approachable.


Learning From Feedback

We share our learnings and try not to make the same mistake again twice. We think of feedback as a tool to help each other grow.

So, feedback is frequent, direct, and transparent. This is instrumental for building trust throughout the whole team – no matter your job title.


Equal Chances

Our value and success at parcelLab is determined by the impact we make, not by our job titles. We recognize and promote Crew members who deliver outstanding results and go beyond their job description.

We embrace change

We Embrace Change

We operate in a fast-paced environment that requires constant adaption. Our strategy, market, roles, and people will change over time. We are comfortable with evolving.

We know this is the only way our Crew and strategy will thrive.

About Us

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. 

About us

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Join our talented team and embark on an exciting journey with a digital-first company spanning North America and EMEA. We're actively seeking top talent to contribute to our success story.

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