Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.Book a demo
Personalize, Delight, & Inform Customers
Engage empowers you to deliver the most unique, personalized post-purchase experience – unlocking new revenue opportunities, reducing costs, and delivering a superior customer experience. Our products give you full control over all post-purchase touchpoints, so you can manage your post-purchase experience more efficiently while preventing WISMO inquiries.
End-to-End Post-Purchase Communications
Track & Communicate
Deliver end-to-end post-purchase communication with personalized emails and an embedded order status page. Hyper-relevant content engages your consumers to drive web traffic and repeat purchases.
Reduce WISMO Inquiries
Solve inbound WISMO inquiries more effectively. With easy access to order, tracking, and customer communication details, your contact center is empowered to resolve queries quicker.
Designed specifically for marketing and digital teams that want to leverage high-engagement communications, parcelLab’s Campaign Manager empowers non-technical users to easily set up, run, and measure the impact of post-purchase marketing campaigns.
Order Status Page
In your brand look and voice, embedded on your site to drive traffic to your webshop.
Delivered through parcelLab’s ESP or standard third-party integrations.
Update customers via their preferred channel: chatbot, SMS, mobile app push, and more.
Click & Collect
Display accurate and timely updates on when and where to collect orders.
Status updates for multi-package shipments with details of what’s in each box.
Customer Service Portal
Access order, shipping, and customer communication history all in one place.
Reporting & Analytics
Full visibility of carrier SLAs, historical performance, customer promise attainment.
Ticketing Tool Integrations
Display order, tracking, and communication details inside helpdesk tools like Zendesk.
Watchlists & Alerts
Automatically create and resolve tickets for packages with incidents during processing and shipping.
Mobile App & Trust Platform Integration
Designed to easily integrate with your existing mobile app and platforms like TrustPilot.
Single Sign On
Secure access to parcelLab’s customer service and reporting portal for unlimited users.
Teams That Benefit From Engage:
BOSE: Our customer focus resulted in an email open rate of 79%
I think that this was one of the main decisions to go with parcelLab because we saw flexibility there, and we really liked the idea, for example, of testing different templates, like doing A/B tests on open rates differ. How does click-rate differ if we put this element up or down, etc?
These tests would internally take a lot longer… but really kudos to the parcelLab team here – they have been super flexible, and everything is done really fast!Read the story
MediaMarktSaturn: Achieved 2.5 million extended customer touchpoints
With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.Read the story
FARFETCH: Controlling the customer journey resulted in 72% positive feedback
We believe that the customer experience should be from the FARFETCH brand. One of the challenges of FARFETCH’s pioneering business model, combined with an intricate fulfillment chain, is being able to communicate this complexity to our customers. Therefore it’s important to have the FARFETCH brand in front of our customers, which parcelLab enables us to do.Read the story
Berlin Brands Group: Shipping updates reduce customer inquiries at BBG by 24%
We recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.Read the story
Moo: Complete control leads to 3.4x more contacts
Our second major challenge was the lack of control over shipping communications with our customers – we had to rely on the inconsistent and unbranded messages that shipping service readers send to our customers about the product they ordered during the shipping process. Since the last impression is a lasting one, we wanted to change this, and parcelLab gave us the opportunity to address our two biggest issues in this area: Transparency and Agility.Read the story
Lidl: 85% customer return with personalized web store communication
If you attach great importance to continuously improving the shopping experience, you show your customers respect. And that’s a very fundamental part of our business.Read the story
Conrad: 5% fewer returns through automation
Returns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.Read the story
Resources to Help You Achieve Your Goals
Digital Go-To-Market Review: Luxury Fashion Brands
Peak Season 2023: Is Your Post-Purchase Experience Ready?
Frequently Asked Questions
parcelLab Engage includes an embedded order status page, proactive messaging, click & collect, proactive builder engine, multi-channel communications, and split shipment summary. Our product includes reporting, integration connectors, alerts, and single sign-on capabilities.
While our competitors’ solutions are made for systems owners, parcelLab is the only post-purchase software truly built for Experience Designers — people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
For the brand, it typically only takes 8-to-10-weeks to get set-up, test, and be trained on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quicklyBook a demo