Post-Purchase Success Podcast: How is TikTok Transforming E-Commerce?

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Targeted timing yields a +365% increase in ratings

About Hessnatur

Their high-quality clothing, underwear and home textiles made from natural fibers are available in their stores, outlets and online shop. Hessnatur understands the value of a good reputation. Particularly for online shoppers who cannot interact with the product themselves, the brand needs to install confidence that their products and services are good quality. Product descriptions and photos are important, but reviews and testimonials are more influential. Knowing and understanding this Hessnatur aimed to increase the amount and quality of the customer reviews they receive.

Products used

engage Engage
Platform Platform

Industry

Fashion & Luxury

parcelLab Impact

365%

Increase in Product Reviews

17%

Higher Quality Reviews

4.5

Additional Touchpoints

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THE CHALLENGE

Increase Customer Reviews

Hessnatur aimed to gather genuine and regular reviews to attract more customers. They realized engaging their customers could boost the chances of receiving fresh, authentic feedback.

With parcelLab’s technology, businesses can fine-tune when they ask for feedback, leading to more and better customer reviews.

The Solution

With our easy-to-use platform, Hessnatur can guide its customers through every step of the shipping journey, from when they confirm their orders to when they get their returns handled. To make this even better, we use smart tools to figure out the best time to ask for feedback, especially when a customer is really happy with Hessnatur’s service. This way, we get valuable and honest feedback.

The Result

Since Hessnatur began using our platform for communication after sales, they’ve experienced a remarkable 356% rise in organic reviews and a 17% boost in the quality of these reviews. These genuine and reliable reviews enhance the trust of customers and help in attracting new ones.

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Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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