Insights

Make data-driven decisions with our built-in reporting and analysis tool.

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Drive Smarter Decisions

parcelLab Insights gives retailers full visibility and a powerful reporting tool to monitor and improve carrier performance, customer engagement, satisfaction and more. Get the most from your data with user-friendly charts and dashboards. See how your business is performing at a glance, and easily share insights with other stakeholders.

Understand Carrier Performance

Access informational analytics on:

Your logistics performance including shipped packages, amount of shipped items, and percentage of delivered packages
Delivery exceptions and the underlying issues driving them
Orders already delivered to understand lead times, SLAs, distribution of time for orders to arrive to the customer, and delivery locations

Improve Post-Purchase Engagement

Track key engagement metrics and make informed adjustments:

Post-purchase email performance including open, click, and bounce rates
Order status page traffic
Volume of SMS communications sent and the corresponding click rates
Customer satisfaction ratings and feedback on the delivery process and communications received
Types of webhooks sent along with their success and response performance
AI analysis of most frequently mentioned topics in customer reviews

Retain More Revenue

Understand and tackle returns issues:

Return rates, lead times, reasons for returns, and percentage of orders being returned in full with Network Monitoring
Percentage of returns registered via your Returns Portal, which submissions are refundable, and the number of returns attempted outside policy
Frequently returned items
AI predictions on returns volumes expected at your warehouse in the next four weeks to allow for proactive resource planning