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Integrations

pL Engage Chatbot

pL Engage Chatbot

Enhance post-purchase satisfaction by linking your chatbot widget with our API, offering customers proactive updates on their order status.

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Benefits of Engage Chatbot

By leveraging a chatbot and other established communication channels, you can provide a consistent customer experience by communicating news about customers’ orders. It allows your customers to proactively find out order and delivery statuses and subsequently improve the customer experience with instant response times and reduce requests into customer service.

Purpose of Engage Chatbot

The chatbot integration allows you to retrieve the current status of an order or a parcel to be displayed in customer-facing widgets such as chatbots. Your customers can then directly request order and delivery information while browsing the website.

engage pL Engage
Platform pL Platform
Order Management
Customer Service

Chatbot Integration Summary

Use our chatbot integration to keep your customers updated on the latest status of their order through the delivery process, which includes the following benefits:

  • Easy integration: Retrieve order and tracking data from parcelLab to feed back into your chatbot system via our API.
  • Customer self-service: Empower your customers to proactively find out order and delivery statuses via your chatbot.
  • Consistent customer experience: Strengthen the value of your chatbot by expanding its functionality by providing order status updates.
  • Improve customer service capabilities: Increase the scale of customer support due to the 24/7 availability of a chatbot to answer order-related inquiries.

How to Connect Engage Chatbot

Discover seamless integration with parcelLab’s API for real-time order status updates via the orders/bot endpoint, ideal for customer-facing widgets:

Step 1

To integrate with parcelLab to retrieve the current status of an order, you can use our API by calling the orders/bot endpoint. The information can be retrieved by order number, tracking number, or email address.

 

These requests allow you to get all updates with a single HTTPS request and are tailored to customer-facing widgets, like chatbots.

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Integrate Now for Enhanced Order Updates!

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