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parcelLab for Toys, Hobbies, & DIY Brands
Drive retention, increase touchpoints, and enhance your post-purchase experience.
Benefits for Toys, Hobbies, & DIY Brands
Grow Revenue
Convert more customers for repeat purchases.
Differentiate Your Brand
Create your unique brand experience to keep customers coming back.
Reduce Costs
Prevent returns and proactively manage customer expectations.
All the Post-Purchase Tools You Need For…
Converting Customers
- Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions.
- Create a post-purchase experience that is consistent, true to your brand, and wows your customers. Make them enjoy every step so they continue to come back over and over again.
Engaging Customers
- Deliver a seamless, personalized customer experience at every touchpoint and eliminate friction that causes customer inquiries around deliveries and returns to increase topline revenue by 2%.
- Manage your customer’s expectations proactively with automated messaging around delays and enable your customer service team to answer all customer inquiries 20% faster by giving them the information they need in one view.
Building Journeys
- Treat your customers to a hyper-personalized journey for returns. Set up different return flows for your respective customer segments and recover revenue by pushing for exchanges.
- Leverage an intuitive digital process for multi-label returns, customs documents, and image approval to transform tasks that are usually complex and manual.
Transforming Processes
- Empower your team with the analytics they need to understand and improve the customer experience.
- Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Toys, Hobbies, & DIY Achievements
Reduction in WISMO
Growth in Revenue
Boost in NPS
11teamsports: Customer loyalty pays off with 19% more sales as a result
Our partnership with parcelLab has given us many advantages. Our customers now receive all post-purchase messages directly from us, in our corporate identity and the Order Status page on our site has created some very valuable traffic.
Christian Schab
Head of E-Commerce
Bergzeit: Inquiries decrease 21.5% due to shipping info
By cooperating with parcelLab we offer our customers a service plus, because we give them more security during the shipping process. At the same time, we were able to reduce the number of shipping-related inquiries by 21.5% by Black Friday, which greatly relieves our teams.
Nicole Rosenthal
Head of Customer Care
SAM's: 18% fewer "Where's my order?" Emails
One impact we didn’t even have on our radar before was the many positive customer reviews we’ve received since we started using the parcelLab solution. In particular, they praise the communication during shipping. In addition, many write that the process and communication about it worked so smoothly and easily that they are happy to buy from us again. That shows us how important post-purchase communication is for customer loyalty as well.
Marco Hörmann
IT Manager
Frequently Asked Questions
How is parcelLab used in the toys, hobbies, and DIY industry today?
parcelLab’s toys, hobbies, and DIY customers leverage our platform to improve their post-purchase and returns management experience. Some of the features customers use include but are not limited to, predictive personalization, proactive communications, embedded order tracking page, real-time delivery status updates, live product stock availability, and multi-label shipments.
How can a post-purchase software provide personalization in the toys, hobbies, & DIY industry?
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
How does parcelLab differ from competing post-purchase experience providers?
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
Learn more
Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
Learn more
Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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