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Integrations

Salesforce Service Cloud

Salesforce Service Cloud

Elevate your customer service within Salesforce by integrating with parcelLab for real-time order tracking and communication.

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Empowering Service Teams

Combine Salesforce Service Cloud and parcelLab to offer unparalleled customer service. This integration enables service agents to efficiently resolve delivery queries, improve customer satisfaction, and focus on value-added activities.

Streamlined Order Tracking within Salesforce

Integrating parcelLab with Salesforce Service Cloud brings immediate benefits:

  • Unified order and return information view, boosting agent efficiency.
  • Simplified, color-coded status updates for rapid response.
  • Reduced call handling times with multifaceted search capabilities.
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Customer Service
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Deliver Exceptional Customer Service

Leverage parcelLab’s integration to provide your customer service agents with a comprehensive dashboard of order details, enabling quicker resolutions and a superior customer experience.

  • Immediate access to detailed order and shipment statuses.
  • Enhanced agent productivity and customer interaction with color-coded updates.
  • Decrease in customer inquiry handling time by up to 20%.
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Steps to Integrate Salesforce Service Cloud with parcelLab

parcelLab’s integration with Salesforce Service Cloud on AppExchange revolutionizes customer support by offering detailed order tracking and reducing overhead costs.

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Step 1

Install the Integration: Access parcelLab Order Tracking for Salesforce Service Cloud on Salesforce AppExchange and install the application.

Step 2

Secure Credential Exchange: Use parcelLab’s secure method to exchange necessary credentials, ensuring a protected setup.

Step 3

Configure the Integration: Follow detailed steps to:

  • Define credentials for parcelLab access within Salesforce.
  • Add the parcelLab component to your Salesforce Service Console for direct order tracking access.
  • Customize the display of order data within the parcelLab app, ensuring seamless integration into your service workflow.
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Directly within Salesforce, access customer names, addresses, order and tracking numbers, and detailed shipment information without leaving the Service Console.

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