Own Your Frictionless Post-Purchase Customer Journey

We take your need to personalize customer experiences to heart by relentlessly removing the friction of making operational data meaningful.  The parcelLab Platform offers the only post-purchase experience data model with hundreds of out-of-the-box orders-driven trigger workflows, making experience design enjoyable for retailers. We sync with your existing technology ecosystem, down to the customer segment data fields, and have an ever-evolving integration hub that connects with all the vendors you deem essential to drive your customer experiences.

While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.

Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.    parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.