Own Your Frictionless Post-Purchase Customer Journey
Optimize conversion traffic from highly engaged post-purchase customers and regain control from generic or carrier websites.Book a demo
Cultivate Personalization in Post-Purchase Experience
Serve out-of-the-box personalized post-purchase experiences by syncing your powerful customer segment fields and harmonizing with complex customer order data.
Reduce Support Inquiries
Generate 42% fewer WISMO calls with hyper-relevant, personalized communications that give you complete control over all touchpoints.
Increase Customer Delight
Add eight or more high-engagement touchpoints with proactive notifications that keep customers informed and happy, leading to increased customer satisfaction, engagement, and brand loyalty.
Maximize Enterprise IT Ecosystems
Count on parcelLab Platform’s headless approach and free integration hub to seamlessly connect with your brand’s broader technology landscape.
Order Status Page
Proactive milestone email communications with best-in-class deliverability based on any defined Triggers; which can include attachments.
Create clickable visual campaigns for diverse audiences, adding content to emails and the order status page with specified links and previews.
Craft triggers for personalized journeys with diverse inputs, enhanced by Trigger Builder for advanced logic.
Send tailored content in emails/notifications using various inputs and conditions, leveraging shipment and customer data.
API & Standard Webhooks
Access real-time tracking, statuses, and triggers through API/webhook for internal systems, mobile apps, chatbots, and more.
Reporting & Analytics
Full visibility of carrier SLAs, historical performance, customer promise attainment and more with Power BI data visualization.
Customer Post-Purchase Metrics
H&M: Ending the experience gap in global delivery
By using parcelLab’s post-purchase platform, H&M’s customers are now informed about every step in the shipping process. There has not only been a reduction in shipping-related inquiries to call centers, but our platform has increased customer satisfaction and retention.Read the story
BOSE: Our customer focus resulted in an email open rate of 79%
I think that this was one of the main decisions to go with parcelLab because we saw flexibility there, and we really liked the idea, for example, of testing different templates, like doing A/B tests on open rates differ. How does click-rate differ if we put this element up or down, etc?
These tests would internally take a lot longer… but really kudos to the parcelLab team here – they have been super flexible, and everything is done really fast!Read the story
bonprix: 24 message triggers ensure an optimal buying experience
The customer journey is now streamlined and informative. Next, we want to unlock the marketing potential hidden behind the 12 million notifications sent to our customers every year. Thanks to parcelLab, this is possible – it would be a shame to leave this potential untappedRead the story
Frequently Asked Questions
We take your need to personalize customer experiences to heart by relentlessly removing the friction of making operational data meaningful. The parcelLab Platform offers the only post-purchase experience data model with hundreds of out-of-the-box orders-driven trigger workflows, making experience design enjoyable for retailers. We sync with your existing technology ecosystem, down to the customer segment data fields, and have an ever-evolving integration hub that connects with all the vendors you deem essential to drive your customer experiences.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations. parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo