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Unlock cross and upselling opportunities, provide effortless returns, and gain visibility of your post-purchase experience.
parcelLab’s fashion and luxury customers leverage our platform to improve their post-purchase and returns management experience. Some of the features customers use include but are not limited to, predictive personalization, proactive communications, embedded order tracking page, real-time delivery status updates, and live product stock availability.
Our customers have seen huge benefits since implementing our platform. One customer reported seeing 115 million website visits from post-purchase communications in 12 months and $207 million generated from communications.
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
Learn moreEnhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
Learn moreTurn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreLearn more about how parcelLab can get you up and running quickly.
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