Inquiries decrease 21.5% due to shipping info
Bergzeit was founded by Klaus Lehner, whose passion for mountain sports was the driving force of the brand. The brand currently manages thousands of orders daily from across Europe. Operating in multiple countries and using several carriers meant that Bergzeit struggled with customer communication. In fact, their contact with the customer stopped after checkout, and their inquiry rate was growing. This was a significant issue for the team, who were keen to find a solution.