Post-Purchase Success Podcast: How is TikTok Transforming E-Commerce?

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parcelLab for Electronics & Media Brands

Stand out, build brand loyalty, and win repeat business.

Parcel lab electronics

Benefits for Electronics & Media Brands

Increase sales

Increase Conversions

Display delivery dates on product pages and at checkout for a competitive edge.

Build Brand Loyalty

Personalized Experiences

Elevate above competitors by offering a unique and engaging post-purchase experience.

Drive demand

Drive Demand

Suggest personalized products and accessories based on customer purchases.

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All the Post-Purchase Tools You Need For…

Converting Customers

  • Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
  • Target customers with hyper-relevant accessories and content specific to what they have ordered.
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pL-Engage-convert

Engaging Customers

  • Deliver a seamless, personalized customer experience at every touchpoint and eliminate friction that causes customer inquiries around deliveries and returns to increase topline revenue.
  • Manage your customer’s expectations proactively with automated messaging around delays and reduce WISMO/R.
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pL-Engaging customers

Building Journeys

  • Proactively share installation, setup, and user guides in delivery communications and on tracking pages to reduce returns from user error and frustration.
  • Offer repair and replacement options, store credit, or gift cards in addition to returns to recover more revenue.
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pL-Engage journeys

Transforming Processes

  • Empower your team with the analytics they need to understand and improve the customer experience.
  • Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
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Transforming Processes

Electronic & Media Brands Achievements

↓42%

Reduction in WISMO Inquiries

8 more

Post-Purchase Touchpoints

↑70%

Increase in Conversions

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Conrad Logo

BOSE: Our customer focus resulted in an email open rate of 79%

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MediaMarktSaturn: Achieved 2.5 million extended customer touchpoints

Conrad: 5% fewer returns through automation

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FAQ:

How can a post-purchase software provide personalization in the electronics and media industry?

parcelLab’s electronics and media customers leverage our platform for enhancing their post-purchase experience. Some features that customers use include but are not limited to, enhanced pick-up/collection experiences, native map functionality, reminder emails when items have arrived at the store, and hyper-relevant content targeting based on customer purchases.

Our customers see huge results from using our platform. One customer reports seeing an 86% CSAT score and $1.6 million in revenue from post-purchase communications.

How is parcelLab used in the electronics and media industry today?

parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.

How does parcelLab differ from competing post-purchase experience providers?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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Engage icon Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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Retain icon Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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