Complete control leads to 3.4x more contacts
MOO is an online print and design company headquartered in London, UK. The brand offers customized printing services, including business cards, to customers in nearly 200 countries. Since being founded in 2004, the team have opened offices in six locations across the UK and US. The team at MOO noticed that they were delivering inconsistent experiences after checkout, and this was affecting customer satisfaction. To achieve its growth ambitions, MOO decided to onboard with parcelLab and manage every step of the customer journey.