Products
Integrations
Returns Portal
Reduce returns and recover revenue with a self-service portal that empowers customers to return and exchange items in the most convenient way.
Benefits
Boost Customer Loyalty
Send communications to customers while they’re waiting for their exchange or refund.
Drive Repeat Purchases
Promote relevant products and offers to entice customers into making another purchase.
Improve Data Collection
Understand what is being returned and why to improve processes and prevent future returns.
Leverage parcelLab’s Returns Portal for…
Recapturing Revenue
- Enable customers with the ability to choose returns reasoning and provide alternative exchange options such as displaying if a different color or size is in stock.
- Highlight targeted content, promotions, marketing campaigns, and special offers to drive customers back to your site.
Preventing Returns
- Gain an understanding of why customers are returning items and make changes accordingly to reduce future returns.
- Share data gathered from the branded returns portal with product teams to improve future product iterations.
Improving Visibility
- Keep track of what is being returned and equip customer service agents with all the details they need in one 9view to reduce call handling times.
- Request or confirm more information or require picture uploads via your returns portal for proof of defect in warranty cases.
Related Resources
Research
Building a business case for a returns experience management solution
parcelLab Team
September 3
Research
US
The Hidden Profit Power of Returns: A Guide to Increased Customer Satisfaction and Revenue
parcelLab Team
May 9
Blog
How to Reduce Return Rates with Smarter Personalization
Jana Soppa
August 29
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
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