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Increase customer touchpoints, build brand advocacy, and drive traffic back to your site.
parcelLab customers in the cosmetics and beauty industry leverage our platform to create memorable post-purchase experiences. Through branded communications and order tracking pages, customers tailor messages, marketing campaigns, and other content to what their customers order. For example, these brands personalize their emails to include other products that their customers may like or even make-up tutorials and ideas for how the customer can use the products they just purchased.
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
Learn moreEnhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
Learn moreTurn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreLearn more about how parcelLab can give you up and running quickly.
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