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parcelLab for Furniture & Appliance Brands
Increase conversions, provide proactive communications, and keep customers coming back.
Benefits for Furniture & Appliance Brands
Increase Conversions
Show delivery dates on product pages and at checkout for a competitive advantage.
Build a Tailored Experience
Give customers clear instructions to ease setup and boost excitement.
Reduce Costs
Proactively communicate delays to free up time for customer service agents.
All the Post-Purchase Tools You Need For…
Converting Customers
- Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
- Deliver a consistent experience regardless of where items ship from or who delivers them to keep customers coming back.
Engaging Customers
- Provide curated recommendations for accessories and upgrades based on each customer’s order history.
- Input social media posts in post-purchase communications to spark design ideas and encourage customers to share or review their purchases.
Build Journeys
- Proactively share installation, setup, and user guides in delivery communications and on tracking pages to prevent returns from user error and frustration.
- Treat your customers to a hyper-personalized journey for returns. Offer repair and replacement options, store credit, or gift cards in addition to returns to recover more revenue.
Transforming Processes
- Empower your team with the analytics they need to understand and improve the customer experience.
- Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Furniture & Appliance Brands Achievements
Reduction in WISMO
Increase in CTR
increase in Repeat Conversions
MediaMarktSaturn: Achieved 2.5 million extended customer touchpoints
With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.
Marius Lückemeyer
Chief Digital Officer
LIDL: 85% customer return with personalized web store communication
If you attach great importance to continuously improving the shopping experience, you show your customers respect. And that’s a very fundamental part of our business.
Christoph Wagner
Test Manager
Conrad: 5% fewer returns through automation
Returns will continue to be received in the future. With the online returns portal, we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.
Silvio Heider
Business Expert Project & Digital Process Management
Frequently Asked Questions
How is parcelLab used in the furniture and appliance industry today?
parcelLab’s furniture and appliance customers leverage our platform for personalized heartbeat communications, delay warnings, geo-tracking enhancements for day-of-delivery, customer service portal, returns portal, and more.
Our customers have seen huge results from utilizing our platform. One customer reported seeing a 45% reduction in WISMO inquiries which saved them $7 million in 12 months. Additionally, they saw their post-purchase emails receiving a 72-80% open rate and a 33% click-through rate.
How can a post-purchase software provide personalization in the furniture and appliance industry?
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
How does parcelLab differ from competing post-purchase experience providers?
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
Learn more
Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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