2022 Guide to Post-Purchase Experiences available now

2022 Guide to Post-Purchase Experiences available now
Published on: Feb 21, 2022
Updated: Aug 18, 2022

We’re pleased to announce the release of our latest report: The 2022 Guide to Future-Proof Post-Purchase Experiences. The exclusive guide includes insights from experts at global brands that are celebrated for outstanding experiences, such as Patagonia, Royal Canin, Zappos, Emarys and NASA.

The report is free to access here.

In this e-book, you will find:

  • A detailed look at how to create forward-thinking post-purchase customer experiences
  • Popular industry trends like sustainable e-commerce, data-driven customer experience and gamification
  • Access to full sessions packed with analysis and advice

Future-proof your post-purchase experiences

The experts featured in our report come from a wide range of brands from different specialisms. As a result, the guide presents insights from different perspectives. This means that the guide should have helpful tips and advice for all brands delivering experiences in 2022.

Find tips for improving your post-purchase experience on-demand

The report provides access to the full-length sessions from OX Fest, the world’s first Operations Experience Management event. Watch a variety of videos covering a wide range of topics, including sustainability, diversity, gamification and more.

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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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