Meet the platform

The industry’s first and only PPX platform tailor-made for retailers

Benchmarking

Benchmark against the industry in real-time

Copilot

Turn delivery anxiety into customer satisfaction with AI

AI Email Editor

Streamline operations and reduce complexity with AI-powered automation

Campaign Manager 2.0

Run campaigns that drive revenue

Smart Survey

Collect feedback and drive improvements

Boost cart conversion

Turn hesitation into cart conversions and uncertainty into excitement

Set predictive delivery promise

Turn delivery anxiety into cart conversions

Protect your order

Give shoppers peace of mind

Enhance delivery experience

Seize control of your delivery experience

Track & communicate

Keep your customers engaged

Set up a branded tracking portal

Keep customers in your ecosystem

Create personalized journeys

Deliver the right message, at the right time

Run targeted campaigns

Create campaigns that convert

Predict delivery delays

See delivery issues before they happen and take proactive action

Streamline claims management

Reclaim time, revenue, and customer trust

Resolve customer inquiries

Empower your customer service teams

Make returns seamless

Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.

Track and inform returns status

Create a seamless returns experience that retains customers

Self-service returns portal

Let customers register returns with ease

Personalize returns journey

Encourage exchanges over refunds

Forecast returns volume

Anticipate return patterns before they happen

Offer flexible returns

Give your customers versatile return options that cater to their preferences

Get data-driven insights

Unlock smarter decisions with parcelLab’s data-driven insights

Benchmark your performance

See how you stack up against the competition

Collect customer feedback

Turn feedback into actionable insights for smarter decisions 

AI-powered post-purchase

Optimize every post-purchase interaction with parcelLab's AI agents

Execute with AI

Harness the power of AI agents

Predict with AI

Stay ahead with real-time insights & forecasts

Simplify with AI

Cut complexity & streamline operations

Personalize with AI

Deliver tailored experiences

Become a partner

Partner with us to transform PPX beyond the buy button

Partner directory

Powerful partners and integrations to elevate your post-purchase experience.

Carriers

Explore our global carrier network