Customer
Success Stories

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Read about H&M x parcelLab

Increase revenue by making personalised and relevant recommendations to shoppers

Conrad Electronics Success Story

Why returns labels are no longer fashionable for Conrad

Ending the experience gap in global delivery

H&M Group Success Story

BOSE Success Story

Manage customer expectations as well as possible

Farfetch Success Story

Gain control of your end-to-end customer journey

Moo Success Story

Achieve complete control of your end-to-end customer communication

Lidl Success Story

Personalise your delivery notifications to build loyalty

MediaMarktSaturn Success Story

Introduce new customer touch points with our platform

Increase customer satisfaction and reduced inquiries with our platform

11teamsports Success Story

Manage customer expectations with personalized orders

Bergzeit Success Story

Send customers proactive shipping updates and reduce inquiries

Granit Success Story

Communicate updates on time-critical deliveries

Gravis Success Story

Double customer reviews and increase user site traffic

Fashionette Success Story

Drive your customers back to your website

Hessnatur Success Story

Generate more reviews by reaching customers at the right time

Peter Hahn Success Story

Create and deliver outstanding customer experiences through messaging

SportsAndMore Success Story

Receive more positive customer reviews and fewer customer enquiries

Weltbild Success Story

Reduce returns with our platform

Create an enjoyable buying experience for your customers

Success Story

Learn more about parcelLab

parcelLab Platform

With our platform, you can delight every customer with a memorable Operations Experience in your brand’s look and feel.

Industry Research

Discover insights into post-purchase experience, e-commerce shipping, returns management and more.