Cost Savings And Business Benefits Enabled By Engage Powered by parcelLab

parcelLab commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Engage. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Engage on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed two representatives with experience using Engage. The ROI and benefits are over three years for a composite organization representative of interviewed customers.

Here are some key insights that were discovered:

• 462% Return on Investment
• €12.9M Incremental Profit from Recaptured Traffic
• €4.2M in cost savings from a 23% reduction in WISMO contact volume

To learn more about the impact of parcelLab Engage, download the study today!