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Research

E-Commerce Customer Perspective Study 2024

Our comprehensive analysis reveals what online shoppers in Germany expect from shipping and returns. With in-depth analysis of over 1,000 online shoppers in Germany, our research highlights critical areas for improvement and provides practical solutions for online retailers. Understand how sustainable practices and smart technologies can improve the customer experience and drive lasting customer satisfaction.

Download this study to learn more about these key findings:

  • Customer expectations: Key insights into shipping and returns preferences.
  • Optimization potential: Practical solutions to increase satisfaction.
  • Sustainable innovation: Trends in green shipping options.
  • Technology Focus: The impact of real-time tracking and intelligent technologies.