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Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive

Webinar

Elevate Webinar Series

Boosting the bottom line by improving the post-purchase journey with parcelLab Engage

parcelLab, the premier global provider of post-purchase experience software, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying parcelLab’s solution.

In this webinar, Noel Hamill, Global Chief Marketing Officer at parcelLab, José Pedro Sá, Senior Business Analyst Delivery at FARFETCH, and guest speaker Jan Sythoff, Principal Consultant at Forrester, dive into the results of the Total Economic Impact™ (TEI) of parcelLab Engage.

Discover how two global retailers are leveraging parcelLab Engage to:

  • Recapture revenue: Drive incremental profit by redirecting customer traffic back to their website.
  • Enhance customer satisfaction: Reduce WISMO contacts and improve overall customer experience.
  • Optimize operations: Streamline their customer service processes and boost employee morale.

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