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Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts
CX Mixer podcast season two - empathy at every price
Featured

Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts

The CX Mixer podcast is back, and so are our blog recaps of important insights…

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Shoppers aren’t just judging your deals this holiday season
Featured

Shoppers aren’t just judging your deals this holiday season

Peak season, holiday season, you know it, and you love and hate it at the…

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Top 5 post-purchase experience software providers in 2025 
View shipping info and customer communications in one place
Featured

Top 5 post-purchase experience software providers in 2025 

As the cost of acquiring a new customer increases year-over-year, retailers are looking for different…

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The retail returns paradox: Should you protect margins or fuel growth?  
Turn returns into a loyalty driver with a self-service return portal
Featured

The retail returns paradox: Should you protect margins or fuel growth?  

Returns are the one topic that retailers can’t escape from. They have evolved from a…

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Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch
Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch
Featured

Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch

In this week’s eye-opening episode of the CX Mixer podcast, we’re…

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Latest reads

Fashion UNBOXED
Oct 16, 2025
Live demo showcase – Nov 5
Sep 16, 2025
London Customer Day
Aug 4, 2025
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Guides


Step-by-step playbooks packed with expert strategies to help you optimize every stage of the post-purchase journey.

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Choosing the right returns experience management solution
The final hurdle: The 30-day guide for peak season success
Building a business case for a returns experience management solution
From pain point to opportunity: How self-service returns empower customers and boost revenue
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Research


In-depth reports and data-driven insights uncovering industry trends, customer behaviors, and market opportunities.

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eCommerce shipping experience study 2025
The Total Economic Impact of parcelLab Engage
Inside the UK’s top 100 retailers’ post-purchase secrets
German eCommerce customer perspective study 2024
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Blog articles


Actionable tips, expert perspectives, and real-world stories to help you stay ahead in eCommerce and post-purchase experiences.

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Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts
Customer Experience • Delivery Experience •
Shoppers aren’t just judging your deals this holiday season
Holiday • Post-Purchase •
Top 5 post-purchase experience software providers in 2025 
Post-Purchase •
The retail returns paradox: Should you protect margins or fuel growth?  
Returns •
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Case studies

See how brands use parcelLab to keep customers engaged, boost loyalty, and turn every delivery into their next sale.

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Farfetch sees 79% of customers return to website via tracking
Farfetch sees 79% of customers return to website via tracking
H&M enhances delivery & returns communication worldwide
H&M enhances delivery & returns communication worldwide
Philipp Plein boosts engagement via branded updates
Philipp Plein boosts engagement via branded updates
MediaMarktSaturn drives 2M+ quarterly touchpoints
MediaMarktSaturn drives 2M+ quarterly touchpoints
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Webinars


Watch expert-led discussions and deep dives into industry challenges, innovations, and strategies—available on demand.

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Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025
Unleashing AI’s peak power: Drive conversions and loyalty that lasts
Delivery Experience •
Conversational commerce: Hype or game-changer for conversion?
Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive
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Transform your post-purchase experience today

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Post-purchase experience software dashboard showing delivery tracking, returns options, and performance benchmarking

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