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5 tactics that save up to 35% of lost sales
5 tactics that save up to 35% of lost sales
Featured

5 tactics that save up to 35% of lost sales

Almost every retailer who decides to tackle revenue recovery in returns walks in with the…

Read more: 5 tactics that save up to 35% of lost sales
The spend portfolio playbook: How cutting branded bids and A/B testing emails boosted revenue
The spend portfolio playbook: How cutting branded bids and A/B testing emails boosted revenue
Featured

The spend portfolio playbook: How cutting branded bids and A/B testing emails boosted revenue

Two assumptions run deep in eCommerce marketing:

Most teams treat both like common knowledge and…

Read more: The spend portfolio playbook: How cutting branded bids and A/B testing emails boosted revenue
How to increase post-purchase engagement
SMS post-purchase notification and personalized product recommendations
Featured

How to increase post-purchase engagement

Why is post-purchase engagement important?

The post-purchase experience is as important as any marketing your…

Read more: How to increase post-purchase engagement
Top 5 post-purchase experience software providers in 2026
View shipping info and customer communications in one place
Featured

Top 5 post-purchase experience software providers in 2026

As the cost of acquiring a new customer increases year-over-year, retailers are looking for different…

Read more: Top 5 post-purchase experience software providers in 2026
Start recovering returns revenue and stop ignoring your highest-converting touchpoint
How to start recovering revenue and stop ignoring your highest conversion touchpoint
Featured

Start recovering returns revenue and stop ignoring your highest-converting touchpoint

“A good return experience is more or less dependent on whether you have a frictionless…

Read more: Start recovering returns revenue and stop ignoring your highest-converting touchpoint

Latest reads

Customer Day Köln
Location: Cologne, Germany Event date: September 1, 2026
London Customer Day
Location: London, UK Event date: June 24, 2026
The Best Retail Brands Aren’t at the Conference
Location: Barcelona, Spain Event date: June 9, 2026
Fashion UNBOXED Munich
Location: Munich, Germany Event date: May 21, 2026
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Guides


Step-by-step playbooks packed with expert strategies to help you optimize every stage of the post-purchase journey.

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Choosing the right returns experience management solution
The final hurdle: The 30-day guide for peak season success
Building a business case for a returns experience management solution
From pain point to opportunity: How self-service returns empower customers and boost revenue
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Research


In-depth reports and data-driven insights uncovering industry trends, customer behaviors, and market opportunities.

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German Fashion UNBOXED – Teil 2 (Qualitative Studie)
German Fashion UNBOXED study
eCommerce shipping experience study 2025
The Total Economic Impact of parcelLab Engage
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Blog articles


Actionable tips, expert perspectives, and real-world stories to help you stay ahead in eCommerce and post-purchase experiences.

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5 tactics that save up to 35% of lost sales
Returns •
The spend portfolio playbook: How cutting branded bids and A/B testing emails boosted revenue
Marketing • Post-Purchase •
How to increase post-purchase engagement
Post-Purchase •
Top 5 post-purchase experience software providers in 2026
Post-Purchase •
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Case studies

See how brands use parcelLab to keep customers engaged, boost loyalty, and turn every delivery into their next sale.

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URBN drives revenue and reduces customer pain points with a powerful post-purchase experience
URBN drives revenue and reduces customer pain points with a powerful post-purchase experience
Caraway Home reduces package theft to 1%
Caraway Home reduces package theft to 1%
ALDI ONLINESHOP drives 8M clicks back to their website since implementing parcelLab
ALDI ONLINESHOP drives 8M clicks back to their website since implementing parcelLab
Farfetch sees 79% of customers return to website via tracking
Farfetch sees 79% of customers return to website via tracking
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Webinars


Watch expert-led discussions and deep dives into industry challenges, innovations, and strategies—available on demand.

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Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025
Event date: December 10, 2024
Unleashing AI’s peak power: Drive conversions and loyalty that lasts
Delivery Experience • Event date: November 6, 2024
Conversational commerce: Hype or game-changer for conversion?
Event date: October 23, 2024
Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive
Event date: September 26, 2024
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