• AI Agents
Sparkle

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

 

  • Platform
  • Platform support

WHAT'S NEW

 

 

 

 

 

 

  • Solutions

 

 

Sparkle

Customer success stories

Join the leading brands worldwide. You're in good company.

Find out more

 

Resources

 

Choosing the right returns experience management solution
Oct 25, 2024
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase • Nov 21, 2024

Company

Book a demo
Log in
All resources
Guides
Research
Blog
Case studies
Webinars
Events

Latest reads

Live demo showcase – April 30
• April 30, 2025
Live demo showcase – April 23
• April 23, 2025

Guides


Step-by-step playbooks packed with expert strategies to help you optimize every stage of the post-purchase journey.

View all
Choosing the right returns experience management solution
The final hurdle: The 30-day guide for peak season success
Building a business case for a returns experience management solution
From pain point to opportunity: How self-service returns empower customers and boost revenue

Research


In-depth reports and data-driven insights uncovering industry trends, customer behaviors, and market opportunities.

View all
The Total Economic Impact of parcelLab Engage
Inside the UK’s top 100 retailers’ post-purchase secrets
German eCommerce customer perspective study 2024
German eCommerce study 2023

Blog articles


Actionable tips, expert perspectives, and real-world stories to help you stay ahead in eCommerce and post-purchase experiences.

View all
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
Delivery Experience • Post-Purchase •
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Post-Purchase •
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
Post-Purchase • Returns •
Returns revolution: Transforming the post-purchase experience
Post-Purchase • Returns •

Case studies

See how brands use parcelLab to keep customers engaged, boost loyalty, and turn every delivery into their next sale.

View all
FARFETCH sees 79% of customers return to their website with embedded tracking pages
FARFETCH sees 79% of customers return to their website with embedded tracking pages
H&M ends the experience gap in global delivery
H&M ends the experience gap in global delivery
Philipp Plein enhances their customer experience by partnering with parcelLab
Philipp Plein enhances their customer experience by partnering with parcelLab
MediaMarktSaturn gained over 2 million new customer touchpoints per quarter
MediaMarktSaturn gained over 2 million new customer touchpoints per quarter

Webinars


Watch expert-led discussions and deep dives into industry challenges, innovations, and strategies—available on demand.

View all
Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025
Unleashing AI’s peak power: Drive conversions and loyalty that lasts
Delivery Experience
Conversational commerce: Hype or game-changer for conversion?
Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive

Transform your post-purchase experience today

Book a demo
Take a tour

General inquiries

By submitting the form, you agree to receive marketing information according to our Privacy Policy. You can unsubscribe at any time.