Product updates
What’s shipping at parcelLab
New capabilities across Retain, Engage, Convert and AI Agents.
Featured updates
The releases changing how retailers run post-purchase
Copilot: From answers to action
Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control.
Build email templates with AI
The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and…
Read the release notes : Build email templates with AI (opens in a new tab)
Fraud & Abuse Protection dashboard
The Fraud & Abuse Protection dashboard is available from the navigation pane in the Returns module and allows you to review fraud signals and…
Read the release notes : Fraud & Abuse Protection dashboard (opens in a new tab)
WISMO/R Agent
Leverage AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries. Integrate the WISMO/R agent in…
Read the release notes : WISMO/R Agent (opens in a new tab)Release timeline
New analytics experience and Copilot enhancements
Try out the new reporting interface for clearer insights into carrier SLAs and returns performance, alongside Copilot enhancements for easier chat sharing and more flexible workflows.
Copilot is now available to troubleshoot deliveries, create journeys and configure returns
Keep Copilot in view while you work in the App and use voice dictation to enter detailed requests quickly.
Self-service data exports
Set up and run data exports in the App, with more control over their detail, frequency, and delivery. Plus, share Copilot chats with your team and monitor AI agent activity.
Check message availability by language
Use the Message Overview page to review message language coverage across your shops, identify configuration gaps that may need attention, and open the relevant message or shop record to update its settings.
Copilot: From answers to action
Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control.
Meet your new App dashboard
The new App dashboard brings the right tools and insights together with personalized guidance and task-based shortcuts that launch Copilot conversations. Content adapts to permissions and product access, so users see the most relevant tasks and workflows.
