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Post-Purchase Strategies of Online Retailers in the Home & Living Sector
The days of free shipping are over in online furniture retailing. At the end of 2021, four of the 14 largest online furniture retailers were still shipping orders free of charge.
Content of the study
Shipping charges: Shipping costs, returns do not
The days of free shipping are over in online furniture retailing. At the end of 2021, four of the 14 largest online home & living retailers were still shipping orders free of charge in general, but the analysis in October 2022 found that not a single retailer was still offering free shipping....
- Analysis of 14 home & living retailers in the area of shipping & returns
- Test orders at the 14 Home & Living retailers
- Best practice tips using the example of IKEA
Key findings
None of the retailers still offer free shipping
10 out of 14 retailers let the customer return free of charge
2 out of 14 retailers name a delivery date
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